The Behavioral Health area of Health and Human Services is seeking two Program Managers to lead the teams and work of the Behavioral Health Center (BHC). The scope of work is to support the functions of the growing programs and expansion of hours for the BHC. The managers' responsibilities include program evaluation efforts, oversight of multiple program activities, billing oversight, resource allocation management, utilization of data for continuous improvement efforts, and embedding an equity lens to the various areas of decision making. These individuals will supervise existing and new program teams as they are developed.Behavioral Health is an innovative and growing service area within Hennepin County’s Human Services department. We provide a range of mental health and substance use services to residents including populations intersecting children, adults, and criminal justice. We have 230+ staff including social workers, psychologists, program managers, supervisors, planners, and others working collaboratively to meet our system goals of expanded access, upstream help, and person-centered services.Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program. Location and hours:These positions are hybrid and will be performed both remotely and on-site at 1800 Chicago Avenue South., Minneapolis and other department buildings as job duties require. The current operating hours of the BHC are Monday through Friday 9 a.m. - 9 p.m. Managers' hours generally fall between typical business hours, with occasional evening or weekend availability. As services continue to expand, schedules will be adjusted to business needs. While these positions are designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota.New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment. About these positions' type:These are full-time, benefit earning positions. These positions are internally classified as a Human Services and Public Health Program Manager. Click here to view the job classification specification.Note: You must attach a resume as part of your application materials to be considered for this position.In these positions, you will:
Develop, implement, and manage multiple program goals, objectives and policies including management of supervisors and their programs.
Produce outcomes that result in reduced unnecessary criminal justice involvement, emergency department and inpatient hospitalization, civil commitments, and racial disparities.
Improve and increase access and connection to services and support for residents living with mental health, substance use conditions, and social service needs through a person centered, trauma informed, and culturally responsive approach.
Provide oversight for the success of current programs related to services delivered at the walk-in center and delivered in the building.
Advance and coordinate program evaluation and continuous quality improvement efforts related to the programs, contracts, and services within scope of responsibility.
Develop budgets and allocate resources to ensure revenue maximization, disparity reduction, and fiscal responsibility.
Lead staff through transformational and cultural shifts required to implement service delivery changes to reduce residential and restrictive involvement and disparities for residents.
Guide program-wide integration of best practices such as adoption of the racial equity impact tool, continuous quality improvement, monitoring outcomes by race for all programs, data-based decision making, and systems of care and person-centered practices.
Ensure program initiatives align with department priorities and vision; collaborate with enterprise-wide leadership to strengthen contracting, disparity reduction, data analytics, continuous quality improvement, and community engagement practices to deliver the highest public value to residents.
Engage and collaborate with internal and external stakeholders to strengthen program delivery and impact.
Select, train, coach, and evaluate supervisors to elevate their skillsets and track progress toward measurable goals to enhance skills and abilities to build Behavioral Health into a stronger service array for our residents.
Need to have:
One of the following:
Seven or more years of supervisory experience in an area related to the position.
Bachelor's degree in behavioral or social science, business administration, public administration, public health or a related field and three years or more of supervisory experience in an area related to the position.
Master's degree or higher one of the above fieldsand two years or more of supervisory experience in an area related to the position.
Nice to have:
Using data to develop and achieve program goals.
Various software and databases to pull and present data, including Excel, SSIS, PowerPoint, and Power BI.
Creating and presenting complex information in large and small group settings, and in plain language.
Working in a clinical setting, fast-paced setting, and/or setting that requires multiple considerations to inform decisions balancing between a clinical and community approach.
Working with adults with mental health, substance use, and/or social service needs.
Leading continuous improvement processes.
Carrying out change management to ensure adoption of new processes in service of stronger business practices.
And ability to successfully apply diversity, equity, and inclusion best practices in efforts to reduce racial inequities and racial disparities.
Evidenced based and promising practices in behavioral health with specific regards to adult criminal justice systems.
Causes of disparities due to structural barriers and mechanisms.
Local and national practices and standards that promote desired outcomes.
Learn to understand and anticipate the barriers to similar initiatives.
Plan and direct the work of others; develop effective interpersonal relationships.
Communicate clearly both verbally and in writing.
Motivate, coach, and supervise direct reports.
Develop programs and procedures; design and implement administrative methods and techniques.
Identify and create responses to eliminate disparities at various decision points.
Collaborate effectively with served individuals, communities, and stakeholders.
Effectively manage conflict.
Work effectively with an increasingly diverse client, staff, and community population.