Hennepin County's Information Technology (IT) Department is seeking a Concierge to support our Staff Computer Support Centers. This position will work with the IT Enterprise Service Desk to support our customers and will perform administrative work, be the first point of contact for customers, and support the department with handling multiple complex tasks simultaneously.Location and Hours: This position will be located at one or more Staff Computer Support Centers across the county. Training will take place at the Government Center location.
Locations include:Brookdale Service Center 6125 Shingle Creek Parkway, Brooklyn Center, MNGovernment Center, 300 S 6th Street, Minneapolis, MN.Ridgedale Service Center at 12601 Ridgedale Drive, Minnetonka, MN.Work hours will be Monday through Friday, 8 a.m. – 4:30 p.m. at the Government Center and Ridgedale Service Centers. The Brookdale Service Center will be Mon through Fri, 8:30 a.m. – 5 p.m.
About this position type:
This is a full-time, benefit earning position.
This position is internally classified as an Office Specialist III.
Click here to view the job classification specification.
In this position, you will:
Greet the customers and direct them to the analyst who will assist them with their service; assist the customer with a select number of services or inform the customer that service is delayed due to an appointment back-up within Staff Computer Support Center locations.
Assist with use of technology equipment within Collaborative Work Centers and other services such as mobile phone set up.
Manage the pick-up/drop-off of new and old technology equipment from employees; ensure equipment chain of custody remains across Hennepin County employees.
Conduct opening/closing procedures for Staff Computer Support Center such as turning on floor monitors, unlocking cabinets and computer racks, and ensure locations are tidy and clean.
Schedule appointments and manage the flow of the appointments for the day/week for Staff Computer Support Center locations.
Need to have:
One of the following:
Two or more years of post-high school education.
An approved combination of post-high school education and related office clerical experience to equal at least two years.
Two or more years of related office clerical experience (or part-time related clerical experience to equal at two or more years of full-time related clerical experience).
18 months or more of related office clerical experience and completion of the Office Specialist Pathway Training program or the Healthcare Clerical Pathway Training program.
One year or more of related office clerical experience and completion of the Human Services Pathway Training program.
Ability to stand for long periods of time and lift and stack up to 65 pounds with or without reasonable accommodation.