Salary $42,640.00 - $54,432.41 AnnuallyLocation Hennepin CountyJob TypeFull-timeRemote EmploymentRemote OnlyDepartmentHuman Services and Public HealthJob Number23HSPHA77TV033Closing1/5/2023 11:59 PM Central
DescriptionHuman Services Financial Analysis and Accounting area is seeking to fill a Credit Collections Representative to join their team.Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit theemployee referral program page.Effective January 1, 2023, there will be a salary increase of 2.5% to the minimum and maximum of the salary range.Location and hours: This position is remote. Remote workers may be required to come on-site an average of 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours will be Monday through Friday, between 7 a.m. - 5 p.m., with flexibility. While this position is designated as remote, based on current requirements hires must reside in Minnesota or Wisconsin.New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.About this position type: This is a full-time, benefit-earning position.This position is internally classified as a Credit Collections Representative.Click here to view the job classification specification.In this position, you will:
Respond to inquiries from clients to explain charges, answer questions, resolve problems, and negotiate payment plans.
Negotiate, collect, calculate, and monitor client repayment agreements.
Maintain accurate client records and accounts in multiple computer systems; input, retrieve, and modify information.
Review, audit, and process a variety of collection and billing reports.
Research and determine appropriate collection methods (e.g., revenue recapture, judgment by operation of law, bankruptcy, garnishment, and personal service).
Post payments; calculate interest and adjustments.
Need to have:
Two or more years of clerical experience involving the obtaining and evaluating of financial or closely related information.
Nice to have:
Performing accounts receivable tasks.
Working with client records containing highly confidential information.
Storing client records according to specified security procedures.
Working with computer systems such as PeopleSoft, Minnesota Medicaid Information System (MMIS), Minnesota Department of Revenue's revenue recapture databases, and/or State of Minnesota's MAXIS eligibility system.
Performing collection process and working with difficult collection situations.
With Microsoft Office applications including Microsoft Teams, Outlook, Word, Excel, Access and PeopleSoft Financials, Business Intelligence (BI), or a similar electronic accounting system.
Performing math computations rapidly and accurately.
Responding to inquiries and explaining a variety of requirements, policies, and procedures by telephone, email, and written correspondence.
Communicate effectively with staff, clients, and the general public; good verbal and written communication skills.
Work well in a team environment.
Set priorities and meet deadlines; good organizational skills.
About the department:Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other. About Hennepin County:Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (log in as Guest).Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.Your future. Made here.This posting may be used to fill current and future vacancies. This position may have access to systems or other documentation that contains HIPAA data. Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a background check.