The Housing Stability Area of Hennepin County's Health and Human Services is seeking a Homeless to Housing Case Aide that will be part of Homeless to Housing, a 40-person housing-focused case management team. The Homeless to Housing Case Aide will help people staying in shelters, outside, and in encampments with housing-focused tasks that break down barriers and connect the person to eligible benefits. This position will also be working directly with people as well as supporting the Case Management Assistants in meeting the needs of the clients on their caseloads.
In this position, you will:
Assist with tasks to help people achieve their housing goals such as helping obtain IDs, apply for benefits, apply for housing, attend appointments, and move into housing.
Learn relevant resources and referral streams to connect clients to eligible benefits and be able to make referrals to long term case management services to stabilize people in housing.
Attend regular case consults and work closely with the full housing case management team.
Work closely with supervisor to manage tasks assigned and deliver services in an efficient way that maximizes impact on the system.
Drive clients to apartment showings and other appointments
Need to have:
The ability to interact effectively and respectfully with clients/customers in need.
A valid driver's license, the ability to obtain a Hennepin County drivers permit, and daily access to your own vehicle sufficient to transport clients to appointments and showings and for travel to various shelters and drop-in centers throughout Hennepin County.
Nice to have:
Working with individuals facing homelessness.
Working with databases such as electronic case files (ECF), Social Services Information System (SSIS), and Homeless Management Information Systems (HMIS) and/or online tools.
Work effectively with external and internal partners.
Communicate fluently in another language in addition to English, both verbally and in writing.
Excellent communication skills, both verbally and in writing.