The Housing Stability area of Human Services Public Health is seeking to fill a Human Services Representative position with an individual who has strong customer service and communication skills, the ability to learn complex programs, and a strong desire to serve the community. Interested candidates will need to be able to handle a high level of demanding situations while engaging in frequent client interaction.
Location and hours:
This position is remote. Remote workers may be required to come on-site an average of 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours are Monday - Friday with flexibility between 7 a.m. - 6 p.m. While this position is designated as remote, based on business needs of this position, hires must live in or relocate to Minnesota.
In this position, you will:
Respond to resident and landlord inquiries about applications.
Attend one to one, unit, and program meetings.
Contact tenants and landlords to process application.
Utilize a computer for document management.
Handle conflict and challenging communication with tenants and landlords.
Work as a team with community partner agencies.
Need to have:
One of the following:
Two or more years of experience providing customer/client service.
Completion of a Public Welfare Financial Worker Associate of Arts and Sciences (A.A.S) degree from an approved school.