Salary $71,246.88 - $106,870.32 AnnuallyLocation Hennepin CountyJob TypeFull-timeDepartmentHuman Services and Public HealthJob Number23HSPH131RAM018
Closing3/28/2023 11:59 PM Central
DescriptionThe Hennepin County Economic Supports area is seeking to hire a Human Services Supervisor. This position will be responsible for leading and supervising staff who determine client eligibility for public assistance and safety net programs. This position is part of a leadership team that oversees many complex processes and will focus on guiding the agency through continuous improvement initiatives.Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visitemployee referral program. Location and hours:This position is hybrid and will be performed both on-site at various Hennepin County Service Centers and remote as job duties require. Work hours are flexible and will be Monday through Friday, between 7 a.m. and 5 p.m. While this position is designated as hybrid, based on current requirements hires must reside in Minnesota or Wisconsin.New employees who are hired into remote or hybrid positions between January 2, 2022, to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment. About this position type:This is a full-time, benefit-earning position. This position is internally classified as a Human Services Supervisor.Click here to view the job classification specification.In this position, you will:
Manage service area operations by:
Collaborating with other supervisors, managers, and workforce management to infuse program integrity and quality in a virtual environment with a shared leadership approach.
Evaluating and coaching individual performance to improve the individual’s strengths and skills.
Providing staff with direction and support for policy, program, and processes to ensure appropriate deadlines are met and team members follow a holistic approach for service delivery.
Assisting staff with understanding the impact and the importance of their work in relation to the county's mission and purpose.
Providing direction on how to collaborate and interact with internal and external partners to ensure positive client outcomes.
Utilizing data to manage work and problem solve to improve processes and results.
Developing staff through engagement and performance management including Individual Development Plans (IDPs) with direct reports, general check-ins, and assuring required and/or developmental trainings are completed.
Approving timecards, overseeing all leave statuses, addressing performance issues, and completing annual reviews.
Assist with continuously improving our service area by providing feedback and input, participating in committees, projects, and meetings, and suggesting and modeling new processes and procedures.
Promote area, department, and countywide direction and change initiatives.
Provide staff with direction and support for agency rules, labor contracts, regulations, and policies.
Need to have:
Four years or more of paraprofessional experience in determining appropriate funding sources for financial assistance, performing support collection activities, and/or providing employment readiness assistance. Note: Supervisory experience in a human services setting may be substituted for up to two years of paraprofessional experience on a year for year basis.
Access to reliable transportation to travel to various sites throughout Hennepin County.
Nice to have:
Providing direction or leadership to peers or subordinate co-workers in a human services setting. (This experience may be formal supervisory experience or experience mentoring, training, or coaching, or in an informal role as a subject matter expert.)
Problem solving complex situations when there is a conflict or ambiguity.
With federal and state Supplemental Nutrition Assistance Program (SNAP), cash assistance, and/or health care assistance programs.
Respond quickly and effectively to many competing priorities in a fast-paced environment.
Navigate numerous different systems simultaneously to support customer service outcomes.
Help staff develop skills and build their strengths in an ever-changing work environment.
Compose clear and concise communications for various audiences.
Evaluate current policies and processes to determine areas for clarification and improvement.
About the department:Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for people we serve. The people we serve and our communities are connected. By helping one, we help the other. About Hennepin County:Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (select Guest). Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.