The Operations Business Information Office is seeking to hire a student currently enrolled in or a recent 6-months graduate in an associate, bachelors, or master's degree program to participate in a part-time internship as an IT Analyst.Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program.Location and hours:This position is hybrid and will be performed both on-site at various Hennepin County facilities and/or remote as job duties require. Work hours are Monday through Friday between the hours of 7 a.m. – 5 pm. The intern will work approximately 20 hours/week for a duration of 6 months. Based on business needs of this position, hires must live in or relocate to Minnesota. New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable after the new employee successfully completes probation. About this position type:This is a part-time, non-benefit earning internship. This position is internally classified as an Intern II.Clickhere to view the job classification specification.In this position, you will:
· Provide on-site and/or remote hardware and software technical support via incident management software, Microsoft Teams video and chat, telephone, text, and email.
· Assist with on-site new hardware and software deployments.
· Assist with managing shared hardware inventory.
· Document hardware and software technical support information.
Need to have:
· Current enrollment or recent graduate (within 6 months) in an associate, bachelor's or master's degree program in IT or a related field.
· Reliable internet connection and self-support hybrid office space.
· Access to reliable transportation to travel to sites throughout Hennepin County.
· Ability to lift and carry up to 35 pounds and must be able to sit for extended periods of time.
Nice to have:
o Providing excellent customer service in person and/or over the phone.
o Managing inventory.
o Working with or supporting computing devices.
· User level knowledge of MS Word, Excel and Outlook.
· Interest in the technology field.
· Ability to:
o Troubleshoot and solve complex problems.
o Learn and apply software and hardware troubleshooting techniques.
o Work effectively with vendors, departments, and county staff in a professional manner, and be courteous and respectful to others.
Note: You must attach a resume and cover letter with your application materials in order to be considered for this position.About the department:
Hennepin County Administration leads the Hennepin County organization in carrying out the policies of the Hennepin County Board of Commissioners.
Our mission is to be a strategic technical liaison bridging our customers' business objectives with the County's technology mission. We serve our customers through strong partnerships, advocacy, business competency and technical expertise.
About Hennepin County: Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.Your future. Made here. Invitations to interview will be based upon an assessment of education and experience. Final candidates will be required to pass a background check post interview. Hennepin County values employee retention and engagement through a culture of individual development. If you are a current employee looking for an internship you are responsible for communicating and seeking approval from your supervisor/manager on an arrangement on schedule and workload prior to accepting the paid internship position. The compensation for the internship will be paid at the amount advertised in this posting.