Salary $43,680.00 - $55,680.33 AnnuallyLocation Hennepin CountyJob TypeGrant - Full-time (benefit earning)DepartmentHuman Services and Public HealthJob Number22HSPH840RAM097Closing1/11/2023 11:59 PM Central
Description Hennepin County Public Health is seeking to fill an Office Specialist III position. This position will work with the Women, Infants & Children (WIC) Nutrition Program. WIC is a nutrition and breastfeeding education and support program for women, infants and children. We take a participant centered approach with our families. Our team is full of heart and passion, and we aim to make every family we interact with feel respected, valued, and heard. We are seeking candidates who share these same values!This position will work within a dynamic team and be responsible for the following job functions at various WIC clinics within Hennepin County: participant scheduling and registration, front desk procedures, customer service, waiting room and client flow management, and call center services.Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program. Location and hours:This position is currently hybrid and will be performed both on-site at various WIC clinics in Hennepin County and remote as job duties require. Hours will be Monday through Friday, 8 a.m. to 4:30 p.m. with the possibility of working one evening shift per week. While this position is designated as hybrid, based on current requirements hires must reside in Minnesota or Wisconsin.New employees who are hired into remote or hybrid positions between January 2, 2022, to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.About this position type:This is a grant-funded full-time, benefit-earning position expected to last up to two years with the possibility of extension. This position is internally classified as an Office Specialist III.Click here to view the job classification specification.This position is subject to the federal Centers for Medicare and Medicaid Services (CMS) Interim Final Rule on COVID-19 Health Care Staff Vaccination. As such, it requires the job offer to be conditional based on the candidate being fully vaccinated for COVID-19. “Fully vaccinated” means 14 days after receiving the second dose in a two-dose vaccination series approved by the U.S. Food and Drug Administration (FDA) on a full or emergency-use basis, or 14 days after receiving a single-dose vaccine approved by the FDA on a full or emergency-use basis. After a conditional job offer is made, the candidate must show proof of full vaccination prior to their start date. A COVID-19 vaccination card from the Center for Disease Control and Prevention (CDC), a vaccination record from your doctor’s office or a personal digital vaccination record constitutes sufficient “proof.” The candidate must also attest they are vaccinated by completing a form on the first day of employment. Reasonable accommodations to this vaccination requirement will be considered upon request by a candidate for medical or religious reasons as required by applicable law. In this position, you will:
Deliver front desk services and manage reception at WIC sites for all WIC services, including checking in clients via QFlow, and communicating with WIC nutritionists.
Work in a virtual call center screening clients for eligibility, scheduling appointments for 50 to 60 Public Health Nutritionists, making reminder calls, rescheduling missed appointments, and requesting interpreters when necessary.
Manage incoming requests (by phone, in-person or electronically); explain a variety of requirements, policies, and procedures regarding services; resolve various customer concerns and issues.
Monitor and respond to requests for outreach materials from various community partners; scan essential documents into client records; order supplies for WIC clinics.
Input, retrieve, interpret, and modify information and data stored in HuBERT, Cisco Finesse, OneNote, QFlow, Aladtec, RightFax and all Microsoft Office programs; maintain detailed and organized calendars in Outlook.
Provide referrals to other programs such as Medical Assistance (MA), Food Support, Housing, and Minnesota Family Investment Program (MFIP).
Manage and update scripts for call center and recording (in various languages) as needed.
Need to have:
One of the following:
Two years or more of full-time office clerical experience.
Completion of two years or more of post-high school education.
18 months or more of office clerical experience and completion of the Office Specialist Pathway Training program.
One year or more of office clerical experience and completion of the Human Services Pathway Training program.
Access to reliable transportation to attend meetings and support service areas throughout Hennepin County.
Nice to have:
Two years or more of experience working in a call center and/or in a clerical or receptionist role.
Working for a WIC program, community health and/or public health nutrition program.
Working as a trainer, mentor, or coach.
Working with Cisco Finesse, OneNote, QFlow, Aladtec, RightFax and all Microsoft Office programs.
Providing service in a culturally diverse area and communicating with a diverse group of clients.
Handling a high volume of inbound and outbound calls in a call center setting.
Work effectively and communicate with individuals from a variety of cultural and lifestyle backgrounds in a respectful and non-judgmental manner.
Serve and support customers using various communication methods, while giving clear and concise information and/or direction.
Work independently with minimal direction, prioritize work, work well under pressure and use critical thinking and creative problem-solving skills in a very fast-paced environment.
Bilingual candidates are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual duties and pay.About the department:Public Health works to improve and protect the health of children, adolescents and adults who live, learn, work or play in Hennepin County. Our ultimate purpose is to promote physical and mental health, prevent illness and injury associated with communicable diseases and environmental conditions, reduce chronic diseases, and enhance the well-being of individuals affected by mental illnesses and serious emotional disturbances.About Hennepin County:Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (select Guest).Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.Your future. Made here.This posting may be used to fill current and future vacancies.This position will have access to systems or other documentation that contains HIPAA data.Invitations to interview will be based upon an assessment of education and experience.Final candidates may be required to complete a background check.