Salary $43,680.00 - $55,680.33 AnnuallyLocation South MinneapolisJob TypeFull-timeDepartmentHuman Services and Public HealthJob Number23HSPH840TV060
Closing2/17/2023 11:59 PM Central
DescriptionHennepin County Public Health Clinical Services is seeking an Office Specialist III to join the front desk and receptionist team. This position provides forward facing services and can make a difference in communities by advancing health equity through delivering patient centered care. The Office Specialist III position will work within a dynamic team of health professionals that are responsible for the following job functions: patient scheduling and registration, front desk procedures, customer service, waiting room and patient flow management, telephone service, and cash reconciliation.The Mental Health Center is a multi-discipline clinic that serves a diverse patient population. The Mental Health Center if a fast paced, evolving environment that’s committed to providing culturally appropriate, accessible services and inclusive patient care.Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page.Location and hours:This position is onsite at the South Minneapolis Human Service Center 2215 East Lake St. Minneapolis, MN 55407. Work hours are between the hours of 7:30 a.m. to 5 p.m. on Monday, Tuesday, Thursdays, and Fridays, and from 9:30 a.m. to 6 p.m. on Wednesdays.About the position type:This is a full-time, benefit-earning position.This position is internally classified as an Office Specialist III.Click here to view the job classification specification.In this position, you will:
Be a member of each clinic’s administrative services teams by delivering front desk services and managing patient flow.
Utilize medical electronic health records and the Epic system to conduct patient scheduling and registration.
Create patient charts, conduct data entry, manage health information, and coordinate transportation and interpreter services.
Work with various databases to input, retrieve, export, and modify information as needed.
Actively participate in various clinic quality improvement projects that focuses on improving patient outcomes and other administrative functions as required.
Need to have:
One of the following:
Two years or more of full-time office clerical experience.
Completion of two years or more of post-high school education.
18 months or more of office clerical experience and completion of the Office Specialist Pathway Training program.
One year or more of office clerical experience and completion of the Human Services Pathway Training program.
Nice to have:
Two or more years of scheduling, registration, and/or front desk operations in a healthcare setting.
With patient scheduling and registration and provider schedule management within an Electronic Health Record (EHR) system such as EPIC, EPIC Cadence, and/or EPIC Prelude.
Utilizing Microsoft Office (Teams, Word, Excel, PowerPoint, and Outlook).
Providing service in a culturally diverse area and communicating with a diverse group of residents and coworkers.
Knowledge and understanding of health disparities.
Communicate effectively, both verbally and in writing.
Delivering exceptional customer service.
Exercise independent judgment and initiative in performing assigned duties.
Remain non-judgmental in working with patients from all sectors of the community.
Recognize and respect cultural differences and provide culturally appropriate services.
Work well within a diverse team of talented health professionals.
Bilingual candidates are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual duties and pay.About the department:Hennepin County Public Health’s vision is for all people who live, work and play in Hennepin County to experience optimal health grounded in health and racial equity. Our department works to improve the health of all county residents by addressing the social and environmental factors that impact their health and offering programs and services that help them to be healthy. We promote physical and mental health, prevent illness and injury associated with communicable diseases and environmental conditions, and reduce chronic diseases.About Hennepin County:Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (select guest).Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.Your future. Made here.This posting may be used to fill current and future vacancies.