The Economic Supports area of Human Services Public Health is seeking to fill multiple Office Specialist III positions with individuals who enjoy the challenges of simultaneously handling multiple complex work assignments and additional tasks, and who are able to set priorities to meet deadlines and support unit goals. Interested candidates will need to be flexible while providing excellent service to both employees and Hennepin County residents. These positions will focus on Economic Supports case assignment.
Location and hours:
These positions are remote. Remote workers may be required to come on-site 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours during training will be Monday through Friday, 8 a.m. to 4:30 p.m. Once training is complete it will be Tuesday through Saturday from 8 a.m. to 4:30 p.m. Based on business needs of this position, hires must live in or relocate to Minnesota.
In these positions, you will:
Screen applications to determine which programs residents are applying for and determine which system they need to be loaded into for program eligibility determination.
Conduct thorough searches to determine if residents are known to systems, so duplicates are not created.
Reference multiple resources on a continuous basis to assign applications to the correct Human Service Representative team.
Utilize automated tools to generate standardized case notes, perform in-depth screenings, and complete repetitive tasks.
Track work using Excel spreadsheets.
Enter, retrieve, and modify data in various county and state databases and data sharing systems.
Need to have:
One of the following:
Two years or more of full-time office clerical experience.
Completion of two years or more of post-high school education.
18 months or more of office clerical experience and completion of the Office Specialist Pathway Training program.
One year or more of office clerical experience and completion of the Human Services Pathway Training program.
Nice to have:
Simultaneously watching/monitoring multiple systems, tasks, and operations.
Collecting data, reporting it out in an easy format, and maintaining it in electronic databases.
Utilizing Microsoft Office (Teams, Word, Excel, PowerPoint, and Outlook).
Providing service in a culturally diverse area and communicating with a diverse group of residents and coworkers.
Knowledge of county or state program systems.
Excellent customer service skills with the ability to conduct oneself professionally and handle sensitive/difficult issues in a tactful manner.
Recognize and respect cultural differences and provide culturally appropriate services.
Serve and support customers using various communication methods, while giving clear and concise information and/or direction.
Work independently with minimal direction, prioritize work, and work well under pressure.
Bilingual candidates are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual duties and pay.