The Optician will be primarily responsible for providing high quality, patient-focused eye care while assisting in the additional daily responsibilities of operating the eye practice.
In order to accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodations, each essential function of the position to a satisfactory degree. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Assisting patients and customers with eyewear purchases.
Fitting and dispensing of eyewear.
Maintaining and cleaning of frame boards.
Uncovering the needs of patients by asking lifestyle questions.
Educating patients on the newest lens products available.
Measure and verify RX and frame fit.
Understanding of insurance, related to glasses, and verifying eligibility.
Orders glasses and monitors placed orders to ensure timely delivery.
Some contact lens sales and checking in contact lens orders.
Answering phone calls. Notifying patients when their orders are ready.
Administer minor accounts payable duties including but not limited to reconciling monthly statements with invoices, tracking of pending credits, verifying frame orders received match frame rep written order.
Resolve escalated patient situations.
Perform other duties as assigned.
Customer Service-Friendly, cheerful, and helpful to patient and others. Ability to meet patients and others needs while following Lakeview policies and procedures.
Effective written and verbal communication skills.
Interpersonal communication skills
Ability to establish priorities, work independently, and proceed with objectives without supervision.
Ability to handle and resolve recurring problems.
Interpret and dispense optical prescriptions.
Basic bookkeeping skills
Confidentiality-Maintain patient, staff, and employee confidentiality. Comply with all HIPAA regulations.
Detail Oriented-Ability to pay attention to details of a procedure or task.
Flexibility-Ability to adapt easily to changing conditions and work responsibilities.
Positivity-Display a positive attitude and is a positive agent for change.
Teamwork-Work as a part of a team and collaborate with co-workers.
Working under pressure-Ability to complete assigned tasks under stressful situations.
Education and Experience:
High school diploma or equivalent required.
Three years related optical experience preferred.
ABO certification preferred.
Environmentally controlled optical department within a multispecialty medical practice.
Occasionally high pressure or emergent situations in a fast-paced environment.
Frequent interaction with a diverse population including team members, providers, patients, and other members of the public.
Frequent sitting, standing, walking, reaching, bending, stooping, lifting up to 25lbs., carrying and speaking.
Frequent use of computer, keyboard, phone, copy and fax machines.