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Colleen Lacey
Jan 13, 2022
In Job Postings
Senior Advocacy Specialist HealthEZ Greater Minneapolis-St. Paul Area (Hybrid) SaveApply The Opportunity: health EZ is currently seeking a Senior Advocacy Specialist to join our Care Management Team. This individual must be extremely organized and be an advocate for our members and clients. What You'll Do: · Provide concierge service to members. · Work directly with our clients and provide stellar customer service · Assist vendors and members with Medical Management requests/questions. · Open authorized case management files. · Partner with Clinical director to implement processes to ensure goals are met · Assist case managers with various duties. · Monitor Intake phone line. · Other duties as assigned by Clinical Director. What We Expect from You: · Associates Degree/ Medical Assistant Certificate preferred. · Follows and understand HIPPA regulations. · 3+ years of customer service or direct client experience · Medical Terminology knowledge · Previous experience in care management processes preferably in a health plan. · Strong Organizational, written and communication skills · Excellent customer service skills. What We Offer you: HealthEZ provides an excellent salary, full benefits, incentive bonuses, and additional perks. Benefits include health care, dental plan, Health Savings Account, company paid STD/LTD/Life, and 401(k) plan with employer match.
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Colleen Lacey
Jan 13, 2022
In Job Postings
Stop Loss Coordinator HealthEZ Greater Minneapolis-St. Paul Area (Hybrid) SaveApply The Opportunity HealthEZ is seeking a Stop Loss Coordinator to join our team! This is a great role for someone who is passionate about healthcare and enjoys helping others. The Coordinator will be responsible for ensuring all stop loss claims are filed timely with stop loss carriers. Further following up with stop loss carriers if claims are not reimbursed timely and appealing denied claims. Assist in audit functions when needed. What You'll Do: • File and track specific claims with stop loss carriers • Oversee the Coordination of Benefits • Send and monitor filings and potential large claim notifications • Monitor large claimants relating to impacts on stop loss filings • Assist department in coordinating policy year-end claims to ensure claims are paid within the stop loss contractual period. • Update and maintain all stop loss claim Policy and Procedures What We Expect from You: • Bachelor’s degree or equivalent experience • Detail oriented with excellent written and verbal communication skills • Ability to multi-task and prioritize • Ability to provide constructive feedback • Software: Must be proficient in Excel, Outlook, Word, and the Ability to learn new systems. What We Offer you: HealthEZ provides an excellent salary, full benefits, incentive bonuses, and additional perks. Benefits include health care, dental plan, Health Savings Account, company paid STD/LTD/Life, and 401(k) plan with employer match.
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Colleen Lacey
Jan 13, 2022
In Job Postings
The Opportunity: healthEZ is seeking a Client Experience Representative to join our team! Client Experience Representatives provide world-class service to help our members navigate their healthcare benefits. The ideal candidate is energetic, empathetic, and thrives in a fast-paced environment. Attention to detail and stellar communication skills are critical for success in this role at our growing company. Client Experience Representatives provide compassionate, accurate, and efficient service to our employer groups, members, and providers while ensuring that regulatory compliance obligations are met. About Us: healthEZ has been a leader in third party administration of self-funded health plans for almost forty years, offering a full suite of customizable plan products and services. Simplification of the member experience and compassionate service have been the backbone of our company mission from day one. Recent private equity investment and accelerating growth make healthEZ an exciting place to work with ample opportunity for professional growth! What You'll Do: Provide guidance to members and providers via telephone, email, and online messaging systems. Document the nature of the correspondence and resolution in call logs with detailed information. Research member and provider inquiries that were unable to be immediately resolved and provide timely follow-up communication. Escalate and transfer inquiries, as needed. Work with Client Experience team members, other internal business partners, and vendors to investigate and resolve questions and concerns raised by members and providers. Collaborate with the Client Experience Manager to develop personal goals and track progress to completion. Comply with all regulations as required by law, including but not limited to HIPPA. Perform other duties as assigned. What We Expect from you: Minimum of two years of experience in the customer service field. Strong oral and written communication skills. Proficient in Microsoft office suite and Adobe. Ability to type over 55 wpm High school diploma and/or equivalent. Bachelor’s degree or associate degree preferred Excellent written and verbal communication skills Prior healthcare experience or related insurance field preferred We are seeking a friendly, hard-working Client Experience Representative who will be responsible for engaging with customers to respond to requests in a fast-paced environment. This is an ideal position for a career minded Customer Service professional or someone looking to gain experience for other positions within HealthEZ. We serve our customers with passion, purpose, and excellence! If this sounds like a good fit, please apply today! What We Offer you: HealthEZ provides an excellent salary, full benefits, incentive bonuses, and additional perks. Benefits include health care, dental plan, Health Savings Account, company paid STD/LTD/Life, and 401(k) plan with employer match.
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Colleen Lacey
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