We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers over the phone and in person by providing product and service information and scheduling service calls. Our family-owned and operated company has been providing customers with great quality water since 1972. Responsibilities: Manage incoming calls and emails Schedule install and service appointments, along with deliveries In-person and over-the-counter retail sales Service and Sales lead management Manage and update customer information in Service Titan Troubleshoot customer questions Develop a strong understanding of the company’s products and services Other duties as assigned Qualifications: Previous customer service experience Team oriented Attention to detail Adaptable Strong communication skills Being able to work in a fast-paced environment Ambition to succeed and want to support a growing, family-oriented business Service Titan experience is a plus but not necessary Benefits: Health Insurance Dental and vision insurance Retirement plan with a 3% employer match Paid time off and paid holidays Job Type: Full-time | Monday - Friday | 8:00 AM - 4:30 PM To apply now, please send your resume to hannah@hafermanwater.com