Customer Service Representative @ United Hardware Distributing

May 8, 2017

Customer Service Representative: United Hardware Distributing is seeking a full-time Customer Service Representative for our Customer Service Department.


Duties and Responsibilities:


·         Answer telephone calls as a part of the normal Customer Service call rotation and seek timely resolution to customer’s concerns

·         Record calls in the Epicor Call Log

·         Conduct necessary research to resolve problems while following Company guidelines

·         Work in partnership with vendor representatives and Milbank personnel to resolve customer Return Authorization Requests

·         Process/enter special orders as needed (Emergency, Walk Through, Add-on, Regular and Promotional Orders)

·         Qualify dealers for circular promotions through the Promotion System and manage the second window date through Epicor

·         Issues customer miscellaneous credits and debits

·         Process vendor return goods paperwork and submit debits to vendors for defective merchandise

·         Partner with Merchandising to rectify any discrepancies with vendor/item coding as it relates to defectives

·         Maintain our Vendor Defective Allowance spreadsheet

·         Run and distribute daily Service Level and Out of Stock reports

·         Make scheduled calls to telemarketing accounts and maintain accurate records/contact information

·         Must be able to prioritize and juggle multiple tasks

·         Work Buying Markets (January and June/July) when scheduled



Knowledge, Skills and Abilities:


·         High school education or equivalent

·         Retail experience helpful

·         Basic understanding of electrical, plumbing, builder, hardware

·         Proficient in Microsoft Word and Excel

·         Ability to organize, prioritize and meet deadlines

·         Calculator, telephone, fax, copy, PDT units and P.C. skills



Qualified candidates interested in working in a team environment should email their resume and salary requirements to: Attn: Job # 7880-36.



Rebecca Armstrong

Human Resources - Administrative Assistant

United Hardware Distributing Company

Phone: 763-557-2777 / Fax: 763-550-2570


Please reload

Recent Posts
Please reload

Please reload

Search By Tags
Please reload

Follow Us
  • LinkedIn Social Icon

© 2019-2020 MN Crossroads Career Network

A ministry of Grace Church - Eden Prairie