Customer Service Representative @ United Hardware Distributing

May 8, 2017

Customer Service Representative: United Hardware Distributing is seeking a full-time Customer Service Representative for our Customer Service Department.

 

Duties and Responsibilities:

 

·         Answer telephone calls as a part of the normal Customer Service call rotation and seek timely resolution to customer’s concerns

·         Record calls in the Epicor Call Log

·         Conduct necessary research to resolve problems while following Company guidelines

·         Work in partnership with vendor representatives and Milbank personnel to resolve customer Return Authorization Requests

·         Process/enter special orders as needed (Emergency, Walk Through, Add-on, Regular and Promotional Orders)

·         Qualify dealers for circular promotions through the Promotion System and manage the second window date through Epicor

·         Issues customer miscellaneous credits and debits

·         Process vendor return goods paperwork and submit debits to vendors for defective merchandise

·         Partner with Merchandising to rectify any discrepancies with vendor/item coding as it relates to defectives

·         Maintain our Vendor Defective Allowance spreadsheet

·         Run and distribute daily Service Level and Out of Stock reports

·         Make scheduled calls to telemarketing accounts and maintain accurate records/contact information

·         Must be able to prioritize and juggle multiple tasks

·         Work Buying Markets (January and June/July) when scheduled

 

 

Knowledge, Skills and Abilities:

 

·         High school education or equivalent

·         Retail experience helpful

·         Basic understanding of electrical, plumbing, builder, hardware

·         Proficient in Microsoft Word and Excel

·         Ability to organize, prioritize and meet deadlines

·         Calculator, telephone, fax, copy, PDT units and P.C. skills

 

 

Qualified candidates interested in working in a team environment should email their resume and salary requirements to: careers@unitedhardware.com Attn: Job # 7880-36.

 

 

Rebecca Armstrong

Human Resources - Administrative Assistant

United Hardware Distributing Company

Phone: 763-557-2777 / Fax: 763-550-2570

rarmstrong@unitedhardware.com

 

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