Customer Service Representative @ United Hardware Distributing
Customer Service Representative: United Hardware Distributing is seeking a full-time Customer Service Representative for our Customer Service Department.
Duties and Responsibilities:
· Answer telephone calls as a part of the normal Customer Service call rotation and seek timely resolution to customer’s concerns
· Record calls in the Epicor Call Log
· Conduct necessary research to resolve problems while following Company guidelines
· Work in partnership with vendor representatives and Milbank personnel to resolve customer Return Authorization Requests
· Process/enter special orders as needed (Emergency, Walk Through, Add-on, Regular and Promotional Orders)
· Qualify dealers for circular promotions through the Promotion System and manage the second window date through Epicor
· Issues customer miscellaneous credits and debits
· Process vendor return goods paperwork and submit debits to vendors for defective merchandise
· Partner with Merchandising to rectify any discrepancies with vendor/item coding as it relates to defectives
· Maintain our Vendor Defective Allowance spreadsheet
· Run and distribute daily Service Level and Out of Stock reports
· Make scheduled calls to telemarketing accounts and maintain accurate records/contact information
· Must be able to prioritize and juggle multiple tasks
· Work Buying Markets (January and June/July) when scheduled
Knowledge, Skills and Abilities:
· High school education or equivalent
· Retail experience helpful
· Basic understanding of electrical, plumbing, builder, hardware
· Proficient in Microsoft Word and Excel
· Ability to organize, prioritize and meet deadlines
· Calculator, telephone, fax, copy, PDT units and P.C. skills
Qualified candidates interested in working in a team environment should email their resume and salary requirements to: careers@unitedhardware.com Attn: Job # 7880-36.
Rebecca Armstrong
Human Resources - Administrative Assistant
United Hardware Distributing Company
Phone: 763-557-2777 / Fax: 763-550-2570
