Customer Service Representative @ United Hardware Distributing

Customer Service Representative

United Hardware Distributing in Plymouth, MN is seeking a full-time Customer Service Representative for our Customer Service Department.

Duties and Responsibilities:

· Answer telephone calls as a part of the normal Customer Service call rotation and seek timely resolution to customer’s concerns

· Record calls in the Epicor Call Log

· Conduct necessary research to resolve problems while following Company guidelines

· Work in partnership with vendor representatives and Milbank personnel to resolve customer Return Authorization Requests

· Process/enter special orders as needed (Emergency, Walk Through, Add-on, Regular and Promotional Orders)

· Qualify dealers for circular promotions through the Promotion System and manage the second window date through Epicor

· Issues customer miscellaneous credits and debits

· Process vendor return goods paperwork and submit debits to vendors for defective merchandise

· Partner with Merchandising to rectify any discrepancies with vendor/item coding as it relates to defectives

· Maintain our Vendor Defective Allowance spreadsheet

· Run and distribute daily Service Level and Out of Stock reports

· Make scheduled calls to telemarketing accounts and maintain accurate records/contact information

· Must be able to prioritize and juggle multiple tasks

· Work Buying Markets (January and June/July) when scheduled

Knowledge, Skills and Abilities:

· High school education or equivalent

· Retail experience helpful

· Basic understanding of electrical, plumbing, builder, hardware

· Proficient in Microsoft Word and Excel

· Ability to organize, prioritize and meet deadlines

· Calculator, telephone, fax, copy, PDT units and P.C. skills

Qualified candidates interested in working in a team environment should email their resume and salary requirements to: Attn: Job # 7889-36.

No phone calls please. EOE.

Rebecca Armstrong

Human Resources - Administrative Assistant

United Hardware Distributing Company

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