Customer Experience Center Representative Position – Full Time
WHO WE ARE:
At Midwest Dental, we are passionate about patient care and service. If you are interested in building a career with people who work every day to be the best, and whose work creates happy, healthy and loyal patients, Midwest Dental may be the place for you.
We are proud to serve our hometown communities. Midwest Dental dentists, hygienists and dental assistants serve the dental care needs of patients in 16 states.
Do you possess a sincere desire to serve others?
Are you able to connect with diverse personality types?
Do you flourish when you get to tackle problems for others?
OUR CUSTOMER EXPERIENCE CENTER
Our Customer Experience Center supports almost 200 dental practices across 16 states. Our CEC team is responsible for answering incoming customer phone calls to assists offices in building their hygiene schedules. This team provides convenience to new and existing patients with phenomenal responsiveness and friendly service in an effort to fill each offices hygiene schedule.
WHAT YOU WILL DO
Provide extraordinary customer experience
Enthusiastically answer customer phone calls and assist in scheduling hygiene appointments.
Returns voicemails promptly and courteously
Builds relationships with patients, clinic doctors, hygienists and all employees
Identifies areas of opportunity, and anticipates challenges
Be flexible and perform any and all related duties as assigned by manager
YOUR SKILLS & KNOWLEDGE
High School Diploma.
Dental experience a plus.
Superior customer service skills, excellent written and verbal interpersonal skills and high emotional intelligence
Strong attention to detail, follow up and multi-tasking skills
Maintains composure when dealing with unexpected challenges and competing demands
Strong computer skills
Self-directed working in a dynamic environment making decisions quickly and effectively
Ability to maintain strict confidentiality
To ensure the best customer experience we need you to have reliable transportation.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Questions? and to apply... contact:
Gina H. Gilbert, SHRM-CP
Talent Acquisition Manager
Midwest Dental – Supporting great local dentists
3500 American Blvd. W, STE 130, Bloomington, MN 55431
Direct: 608-216-2593 | midwestdentaljobs.com