Operations Field Support Specialist @ Jan-Pro
Jan-Pro Cleaning Systems is a leader in the commercial cleaning industry and has been ranked the #1 Fastest Growing and the #1 Commercial Cleaning franchising company by Entrepreneur Magazine in 2017.
The Jan-Pro Twin Cities office has been highly recognized as one of the top performing Jan-Pro offices nationally and one of the top 20 franchising companies in Minnesota, as listed in the Minneapolis St. Paul Business Journal. If you are interested in working for a growing company with opportunity for personal growth, Jan-Pro may be for you!
POSITION SCOPE:
The Operations Field Support Specialist is responsible for ongoing support of Jan-Pro Franchisees and oversight of customer accounts in the Minneapolis – St. Paul metro area.
The Operations Field Support Specialist works with Jan-Pro Franchisees through training and certification program in Jan-Pro cleaning processes and techniques, coordinates site visits and new customer orientation, ensures that the service levels are meeting standards and are in compliance with brand standards, assists in resolving customer complaints, and monitoring performance through proactive visits. The work schedule for this position generally begins around 5 PM and requires flexibility on days worked including some weekends.
ESSENTIAL DUTIES:
Understand and convey the value and benefits of the Jan-Pro brand
Represent the Jan-Pro brand with vigor and enthusiasm
Routinely inspect franchisee operations in the Minneapolis – St. Paul area
Perform initial customer start up with Franchise Owners
Provide ‘on-site’ training for new Franchise Owners
Identify additional service opportunities for Franchise Owners
Resolve customer complaints as necessary
Assist the Operations Director in preparation and delivery of the Initial Franchise training
Recommend solutions and ongoing training to assist franchise owners in improving service levels
PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION:
Excellent interpersonal skills and a desire to achieve a high level of customer satisfaction
Hard working with a pleasant personality
Ability to intelligently work through customer and franchise issues that may arise
Undergraduate degree in related discipline is a plus
2 years of experience in customer service related field is a plus
Excellent written and oral English communication skills
Proficient in MS Office programs (Word, Power Point, Excel, and Outlook) and Internet operations
Professional speaking voice and demeanor
Ability to keep secure highly sensitive information and work in a confidential environment
Highly organized and able to multitask
2 years facility maintenance experience a plus
Must have reliable transportation
PHYSICAL AND MENTAL REQUIREMENTS:
Clear, easy to understand oral communication ability
Manual dexterity to operate a computer (desk-top and lap-top) and other electronic equipment
Ability to take legible hand-written notes where necessary
Correctable vision and hearing
Lift 50+ pounds
ENVIRONMENTAL EXPOSURE:
A comfortable office, excellent furnishings and equipment
Exposure to artificial interior lighting
Low to medium level noise
Exposure to hazards as typically found in office products and equipment
Jan-Pro Twin Cities offers a competitive salary, bonus opportunity, mileage reimbursement, health insurance, 401k / retirement plan, and paid time off.
This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. The Company reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.
QUESTIONS / APPLY? CONTACT:
Kevin Johnson
Jan-Pro Cleaning Systems – Twin Cities
33 10th Avenue S, Suite 200
Hopkins, MN 55343
Phone: 952-238-1005
