Order Process Planner, Powered Cabinet Products @ Clearfield

June 20, 2018

Clearfield, Inc.

 

Order Process Planner, Powered Cabinet Products

 

POSITION OBJECTIVE:    Interacts with internal and external customers to plan, implement, process and complete orders for products and services and provide account maintenance for internal and external customers.

 

POSITION RESPONSIBILITIES:

 

Provide order planning and processing support for the powered cabinet product line.

  • Interacts with sales, suppliers and/or customers by telephone and in person.

  • Tracks and analyzes new and ongoing orders to review priorities, ship dates and inventory levels.

  • Works closely with procurement to align material requirements and supply to meet ship date.

  • Respond to specific order status and change requests

  • Assists with expediting and order tracking as necessary.

  • Completes reports and handles special projects.

  • Receives and responds to return/warranty requests

  • Performs assigned work independently and maintains confidentiality of customer information.

 

Coordinate shipping process with suppliers (who to use, paperwork needed, etc.).

  • Receive the CLFD Purchase Order in Great Plains (GP).

  • Calculate freight charge to be billed to customer if applicable.

  • Look up tracking number or otherwise to confirm product has shipped from supplier.

  • Review Invoice in GP including updating the Site ID from which product ships.

  • Update Calix’s Supplier website with shipment information

 

Enters appropriate information via computer terminal, and follow-up with other personnel and customer by telephone, e-mail, and/or letter.

  • Send appropriate documents to supplier(s) or other stakeholders

  • Create separate Packing slips and ROTs files for each supplier

  • Update Access and/or Synchrono software with order/shipment information as appropriate.

 

Fosters a positive spirit of cooperation with both internal and external relationships.

 

Performs other related duties as assigned.

 

POSITION QUALIFICATIONS:

 

  • Proficient in Microsoft Office Suite

  • Prefer three years of related experience in a manufacturing environment

  • Strong organizational skills and attention to detail.

  • Ability to obtain knowledge of policies and procedures of related departments, customers, and suppliers.

  • Ability to communicate in a professional manner with all stakeholders and promote positive company image.

  • Experience in negotiating with customers and handle sensitive situations tactful

 

Submit cover letter and resume to:

Cathy Love, HR Director

HR@clfd.net

 

 

 

 

 

 

 

 

 

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