Order Process Planner, Powered Cabinet Products @ Clearfield

Clearfield, Inc.

Order Process Planner, Powered Cabinet Products

POSITION OBJECTIVE: Interacts with internal and external customers to plan, implement, process and complete orders for products and services and provide account maintenance for internal and external customers.

POSITION RESPONSIBILITIES:

Provide order planning and processing support for the powered cabinet product line.

• Interacts with sales, suppliers and/or customers by telephone and in person.

• Tracks and analyzes new and ongoing orders to review priorities, ship dates and inventory levels.

• Works closely with procurement to align material requirements and supply to meet ship date.

• Respond to specific order status and change requests

• Assists with expediting and order tracking as necessary.

• Completes reports and handles special projects.

• Receives and responds to return/warranty requests

• Performs assigned work independently and maintains confidentiality of customer information.

Coordinate shipping process with suppliers (who to use, paperwork needed, etc.).

• Receive the CLFD Purchase Order in Great Plains (GP).

• Calculate freight charge to be billed to customer if applicable.

• Look up tracking number or otherwise to confirm product has shipped from supplier.

• Review Invoice in GP including updating the Site ID from which product ships.

• Update Calix’s Supplier website with shipment information

Enters appropriate information via computer terminal, and follow-up with other personnel and customer by telephone, e-mail, and/or letter.

• Send appropriate documents to supplier(s) or other stakeholders

• Create separate Packing slips and ROTs files for each supplier

• Update Access and/or Synchrono software with order/shipment information as appropriate.

Fosters a positive spirit of cooperation with both internal and external relationships.

Performs other related duties as assigned.

POSITION QUALIFICATIONS:

• Proficient in Microsoft Office Suite

• Prefer three years of related experience in a manufacturing environment

• Strong organizational skills and attention to detail.

• Ability to obtain knowledge of policies and procedures of related departments, customers, and suppliers.

• Ability to communicate in a professional manner with all stakeholders and promote positive company image.

• Experience in negotiating with customers and handle sensitive situations tactful

Submit cover letter and resume to:

Cathy Love, HR Director

HR@clfd.net