Scheduling Coordinator @ Woodlake Medical
We are seeking the 'go-to' people of the world with the 'can-do' attitude of the century. If you've thought to yourself "what would the client want me to do" when handling a situation this role may be a good fit for you. If you like to be the person that clients ask to work with then you may thrive on this team. If you enjoy wearing jeans to work then we're your next adventure!
To be completely straightforward, this is essentially a sales support role that is heavily administrative. There is a continuing opportunity and need for this person to learn and adapt to changing client needs.
Position Summary The Scheduling Specialist’s primary responsibility is to deliver excellent client service while coordinating logistics for independent medical evaluation (IME) appointments. The position requires an outgoing personality, uncanny attention to detail, and strong problem-solving and communication skills.
Key Duties and Responsibilities · Schedule independent medical evaluations and additional services as needed such as interpreter and/or transportation. · Coordinate addenda, file reviews, and depositions. · Clearly document all interactions with clients, physicians and claimants in FileMaker Pro system in a timely manner. · Communicate with clients regularly to make sure their scheduling needs are met. · Develop comprehensive knowledge of physicians on our panel. Promote physicians to develop repeat business. · Monitor and fill physician block time given to Woodlake. · Send, receive and document confirmations regarding appointments scheduled. · Answer scheduling phones. This may include entering new referrals, transferring calls and other miscellaneous requests. · Continually meet vendor contract guidelines regarding scheduling. Work closely with other Woodlake staff to ensure clients’ requests are scheduled appropriately. · Think outside the box whenever possible to successfully fill difficult client requests. · Complete cancellation and appointment no-show protocols as needed. · Reschedule appointments as needed and complete appropriate documentation.
Position Requirements The person we need to fill this position should have a genuine commitment to quality work, with a true desire to provide our clients with personal, caring service that takes them by surprise whenever possible, in addition to possessing: · Minimum two (2) years data entry AND business phone experience. · Scheduling/dispatch experience, legal and/or insurance background preferred. · Excellent multi-tasking skills in a fast-paced environment. · Exceptional prioritization skills with a strong sense of urgency. · An energetic and clear speaking phone presence. · The ability to speak, write and comprehend English. · An understanding of what is involved in developing strong business relationships and exceptional customer service. · The ability to learn quickly and adapt to changing requirements. · This position requires professionalism, stamina, and a positive attitude on a daily basis. · The proven ability to work independently and understand the dynamics of working as a team. · The ability to maintain the confidentiality of claimant information. · A sense of humor and ability to inject fun into their work.
Working Conditions/Physical Demands · While performing the duties of this job, the employee is regularly required (for the majority of the working day) to sit and make coordinated movements of the fingers for data entry on a keyboard. · Ability to lift up to 10 pounds · General office environment
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to/from this job at any time.
If interested apply on our website: www.woodlakemedical.com/careers.
Shannon Ebenreiter Woodlake Medical Management, Inc. Direct 952.641.0175 Fax 952.641.0185 E-mail Shannon@woodlakemedical.com