Customer Service Representative @ Apothecary Products

June 28, 2018

 

 

Customer Service Representative

 

Job Location: US-MN-Burnsville

 

Founded in 1975, Apothecary Products is a global leader in consumer wellness products. Our retail products help consumers improve their health and wellness. We also support pharmacists and the patients they serve with our innovative pharmacy products.

 

 

Apothecary Products (APL) is currently seeking a Customer Relations Representative (also known as Customer Service Representative) to join our team.

 

The Customer Relations Representative supports Apothecary Products, LLC (APL) as part of a team by serving as first point of contact for incoming calls for small independent pharmacy and wholesale customers.

 

This role supports processing orders, handling communications, handling post-sale customer service issues and fulfilling customer needs to ensure satisfaction. This position works to continually develop business with their assigned customers, delivering the best possible service to our customers, while contributing to APL sales growth.

 

The incumbent ensures the timely and successful delivery of our products according to customer needs and objectives, provides post-sale support and tirelessly promotes and supports the APL brand.

 

We seek out only the best - the best skills, the best attitudes and expect the best results from our team members. In return, we will not only offer a highly competitive compensation and benefits package but the training, development and support to make our team members a success in whatever they do for us. Apothecary Products peers and management will be the foundation for energetic, eager individuals to thrive.

 

Responsibilities:

  • Serves as the first point of contact for incoming calls and emails for small independent pharmacy and wholesale customers.

  • Builds and maintains strong, long-lasting customer relationships through all phases of the sales process to include initial and recurring orders; ensures orders ship on time to meet customer’s expectations; communicates back to customer with changes.

  • Documents customer feedback received according to APL procedures.

  • Ensures the timely and successful delivery of our products according to customer needs and objectives; which includes following APL procedures to address customer needs/issues:

    • Tracking package status

    • Processing of returns material authorization (RMA)

    • Managing defective or damaged items, mispicks and short ships

    • Writing credit memos

    • Sending invoices

  • Handles all customer calls promptly and professionally, with respect and tact.

 

Qualifications:

  • High School diploma or equivalent

  • 2+ years of delivering outstanding business to business customer service experiences both in verbal and written (English) forms with emphasis on detail, accuracy, and promptness

  • Work experience for similar industry as APL

  • Prior experience in Sales or Customer Service role; Call Center environment a plus

  • Demonstrable strong technical skills, including proficiency with Microsoft Office products and capable of being quickly proficient in ERP; proficient with Internet to assist customers in navigating company websites and/or portals

 

What We Offer:

 

Apothecary Products offers competitive pay, benefits and incentives. We desire to attract and retain top talent to drive results that exceed market expectations. The rewards we provide recognize and retain collaborative, results-oriented, strong contributors.

 

Our comprehensive programs support team members and their families in their efforts to live healthy lives. We strive to create opportunities for career growth and financial success – all while being an agile employer committed to open communication.

  • Annual Incentive Program

  • Team member and family insurance programs, including:

    • Medical

    • Vision

    • Dental

    • Life and AD&D Insurance

  • Short-term and Long-term Disability

  • Savings account for health and dependent care expenses

  • Retirement savings program with employer contribution

  • Team member and family assistance program

  • Company discount purchase program

  • Paid holidays and time off, including summer hours and paid volunteer time

  • Company activities and community giveback opportunities

  • Casual dress every day of the week

 

Interested? External applicants should apply at www.apothecaryproducts.com 

 

 

 

Questions? Contact:

 

Connie Jeurissen | Customer Relations Manager

(952) 808-8337

cjeurissen@apothecaryproducts.com

 

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