IT Client Services Specialist @ North Central University
Working at North Central University is so much more than a job — it’s a calling. Join our vibrant, Christ-based community and dedicate your talents to serving the greater good. As a North Central faculty or staff member, you’ll work side-by-side with good people who are passionate about learning, teaching, growing, and deepening their faith.
Position Title: IT Client Services Specialist
Job Type: Non-Exempt, Full-Time
The Client Services Specialist is responsible for the support and management of North Central’s computer fleet, classroom technology, and software solutions. This position also assists with network and server support.
Description of Duties
Provide Customer Service
Provide high quality service to clients.
Participate in incident and service request processes.
Diligently perform analysis, diagnosis, and resolution of complex device, software, and other technology issues.
Effectively install, configure, test, maintain, monitor and troubleshoot hardware and software.
Identify and track frequent problems, trends, and patterns requiring Service Desk assistance and work with Information Technology to identify appropriate solutions.
Effectively work with university staff to understand technology needs, make recommendations, and assist with completing appropriate processes.
Provide Network and Server Support Services
Provide first level support and troubleshooting for LAN, wireless, and Internet connectivity issues.
Configure user accounts, user profiles, and system policies within Microsoft Active Directory Domains.
Manage client service aspects of Microsoft SCCM including the creation and maintenance of device images, software distribution, and patch management.
Manage client service aspects of JAMF/Casper Suite for Mac management.
Assist with support for network equipment, including servers, phones, printers, file servers, applications servers, routers, and switches.
Assist with network security administration tasks; including but not limited to user account management, group management, and permissions management.
Server related projects & administration as assigned.
Support and maintain a database of detailed records of hardware, software, and licenses.
Recommend improvements for the efficient operation and support of NCU technology and processes based on professional expertise, industry best practices and NCU organizational needs.
Develop and maintain internal and client-facing documentation.
Assist in the procurement of technology by identifying needs, specifications, and obtaining vendor quotations.
Other duties as assigned.
Minimum Education and Experience
An A.A.S. Degree in a technology-related field is highly preferred. Information Technology will consider related work experience in lieu of education.
Knowledge, Skills and Abilities
Knowledge of information technology industry and a wide range of hardware and software
Skill in listening to and interpreting user problem descriptions
Skill in delivering quality customer service and satisfying clients
Skill in systematically troubleshooting problems
Skill in learning new things, as products and technologies rapidly evolve
Skill in observing security precautions in all system usage
Skill in documenting activities performed
Ability to lift and move large, bulky boxes up to 50 pounds (monitors, PCs, printers).
Ability to travel to employee office locations throughout campus
Ability to multi-task, and follow through on details
Ability to contribute and co-operate in-group efforts
Ability to respect the confidentiality of information present on supported systems
Knowledge of Active Directory and Microsoft System Tools
Knowledge of Microsoft Windows and Apple Mac computing environments
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North Central University Attn: Human Resources 910 Elliot Avenue South Minneapolis, MN 55404-1391 email@example.com