Jobs @ Great Southern Bank

PT- Teller I Edina, MN

Monday- Friday 12:00pm-6:15pm; Rotating Saturdays

Total of 20-25 hours

PT- Teller Roseville, MN

Monday- Friday 12:00pm-6:00pm; Rotating Saturdays 9:00am- 12:00pm

Total of 20-25 hours

Job description for Teller I

Under general supervision and following established policies and procedures as well as all applicable banking laws and regulations, including BSA and AML, provides a variety of customer service functions, including product referrals and meeting Banking Center Associate Standards. Provide exemplary customer service. Process a variety of financial transactions in a timely and accurate manner. Maintain security of assigned cash, balancing each day’s transactions and verifying cash totals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed daily, about 20% of the time.

2. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products. Meets or exceeds referrals expectations. Consistently and accurately uses CRM program. This duty is performed daily, about 20% of the time.

3. Responsible for balancing each day’s transactions and verifying cash totals. Responsible for locating any cash differences and ensuring that they are properly documented and reviewed. Meets or exceeds balancing expectations. This duty is performed daily, about 20% of the time.

4. Processes all transactions efficiently and accurately. Meets or exceeds POD error expectations. This duty is performed daily, about 15% of the time.

5. Maintain confidentiality of customer account information, security alarm codes, and general codes used within the facility. Ensures effective implementation of bank security policies and procedures, and attends annual BSA and Security training. This duty is performed daily, about 10% of the time.

6. Ensures full compliance with and implementation of all bank policies and procedures. Is familiar with and has working knowledge of appropriate banking regulations. This duty is performed daily, about 10% of the time.

7. All other special projects, reports and duties as assigned. This duty is performed weekly, about 5% of the time.

EDUCATION AND EXPERIENCE Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 0 to 6 months related experience or training. Or equivalent combination of education and experience.

Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.

FT- Banking Center Manager I Lakeville, MN

Monday- Friday 8:00am-5:30pm; Rotating Saturday 9:00am-12:00pm

Total of 40 hours

Job Description for Banking Center Manager I

Under limited supervision, is responsible for the daily operations of the assigned banking center location(s), ensuring the achievement of all corporate goals and customer service standards. Follows all applicable banking laws and regulations, including BSA and AML, and ensures full regulatory compliance at his/her assigned location(s). Works with assigned banking center personnel ensuring quality, trained, and motivated staff. Works with Retail Banking Center Administration to market banking services and develop new business. Ensures all sales, production goals, budgets, customer service standards, security and regulatory requirements are met, as well as ensuring customer transactions are handled in an efficient, courteous, and timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Meets all established goals/standards and works with Retail Banking Management to implement strategic initiatives in order to achieve loan and deposit growth and cross sales targets. Responsible for new business development within the assigned Banking Center(s). This duty is performed weekly, about 25% of the time.

2. Works closely with subordinate staff evaluating their performance, developing their abilities and ensuring they meet established goals/standards. Is responsible for selecting staff, reviewing their performance, coaching for improvement and disciplining when appropriate. This duty is performed weekly, about 25% of the time.

3. Ensures that customer service standards are met or exceeded and is responsible for the timely and accurate completion of all appropriate paperwork and customer follow-up. Ensures that all customer complaints or other issues are addressed in a timely and professional manner. This duty is performed daily, about 20% of the time.

4. Maintains an excellent working knowledge of and ensures the resolution of all daily operating problems. Reviews and approves all exceptions in accordance with established procedures. Maintains a strong working knowledge of and full compliance with all applicable policies, procedures and banking regulations/laws. This duty is performed daily, about 20% of the time.

5. Responsible for the security of the assigned Banking Center(s) and the staff's full compliance with all security procedures and policies, ensuring appropriate training is completed as required. This duty is performed weekly, about 10% of the time.

6. All other special projects, reports and duties as assigned. This duty is performed weekly, about 5% of the time.

EDUCATION AND EXPERIENCE High school or GED, plus 3 years related experience and/or training, and 7 to 11 months related management experience, or equivalent combination of education and experience. REQUIRED CERTIFICATES,

LICENSES, REGISTRATIONS The ability to pass Life License Exam within six (6) months of placement in position. Must be registered under the Nationwide Mortgage Licensing System (NMLS) or become registered upon hire.

Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.

Questions? Contact:

Brittany Ackley

Employment Specialist Senior Great Southern Bank | Human Resources 218 S Glenstone Ave | Springfield, MO 65802 Phone: 417-895-4626 | Fax: 417-895-4524 BAckley@greatsouthernbank.com | www.greatsouthernbank.com

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