Manager, National Operations @ FCP SERVICES

Position Description: Manager, National Operations

Status: Non-Exempt

Department Name: Operations

Reports To: Vice President, Business Development & National Operations


Join Us to Build a Great Company with Great People with Unlimited Opportunities

FCP Services is obsessed with always searching for the best in people, processes, priorities, and client elation. We believe that Good People who are honest and trustworthy will help us grow, innovate and transform our industry. At FCP Services you will find leadership, and all members of the FCP family who put Employees First, we believe that when we put our employees first we show that everyone matters and the result is a happy, energized workforce that serves our clients well, every time and in every situation. At FCP Services you will join a group of employees who are Willing to Tackle Challenges and see challenges as the opportunity to problem solve and innovate. At the heart of our services our employees show Integrity by doing what’s right and Desire for Quality, Care in owning their work.


This position is responsible for and accountable for the management of successful completion of national operations projects.

Major Opportunities & Key Accountabilities:

  • Responsible for the leadership of Project Managers directly and indirectly the foreman and crew through clear job responsibilities, critical objectives and alignment of work with national strategic efforts.

  • Responsible for hiring, coaching/mentoring, and firing of Project Managers under direct supervision.

  • Responsible for developing the skills and abilities of team members to fulfill objectives.

  • Responsible for the quality execution of service delivery to national accounts.

  • Responsible for continuous improvement of processes that link field operations to office operations.

  • Responsible for managing budgets including expenses to align with business goals and profitability of work on national accounts.

  • Responsible for managing the purchase of materials and capital equipment within the parameters set by Leadership Team, specifically the Vice President, National Operations.

Nature & Scope:

  • Direct reports include: Project Managers and National Accounts Project Administrative Assistant

  • Indirect reports include Foreman and Field Crew.

Knowledge, Skills, Abilities:

  • Expert analytical skills; experience in producing results in operational procedures and driving toward results.

  • Concise and seamless expert communicator (verbal and written).

  • Experience with different process improvement methodologies: LEAN, Six Sigma, Etc.

  • Excellent customer-oriented focus with ability to build and maintain business relationships.

Manager Core Competencies

  • Creativity/Innovation

  • Financial Management

  • Technology Management

  • Entrepreneurship

  • Organizational Systems/Culture Awareness

Core Values:

  • People - We believe in providing a great work environment that puts people first. We are determined to treat all members of our team with respect and dignity, even when we may disagree.

  • Drive - We believe performance excellence will drive the results that differentiate us from our competitors.

  • Growth - We believe in continual improvement – personal and professional – and we’re secure enough to acknowledge that there’s always room for improvement. We seek knowledge and have a thirst to learn more. We keep getting better at what we do.

Minimum Qualifications:

  • Bachelor’s degree in business or related field or 5+ years of executive operational leadership experience in lieu of degree.

  • 3+ years of operational or sales leadership experience.

  • 3+ years of executive leadership coaching/development experience.

Questions? Contact:

Seth Gilbert

Estimator|Assistant Project Manager

M: #651-402-5954

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