Customer Support Center Openings@ Midwest Dental

Midwest Dental is seeking motivated individuals who would like to grow their career within the medical/dental field.

At Midwest Dental, we are passionate about patient care and service. If you are interested in building a career with people who work every day to be the best, and whose work creates happy, healthy and loyal patients, Midwest Dental is the place for you.

Our Customer Experience Center supports over 200 dental practices across 17 states. Our CEC team is responsible for conducting outbound phone calls to assist offices in building their patient schedules. This team provides convenience to new and existing patients with phenomenal responsiveness and friendly service in an effort to fill each office's patient schedule.

Location: Bloomington, MN

Responsibilities:

  • Provide extraordinary customer experience

  • Conduct outbound calls to patients to schedule dental-hygiene appointments

  • Build relationships with patients, clinic doctors, hygienists and all employees

  • Identify areas of opportunity, and anticipate challenges

  • Be flexible and perform any and all related duties as assigned by manager

Qualifications:

  • High School graduate or equivalent

  • Strong verbal and written communication skills

  • Demonstrated customer service skills; professional phone presence, courteous, respectful and must be able to show respect for a variety of people

  • Strong attention to detail, follow up and multi-tasking skills

  • Ability to be resilient under pressure while dealing with unexpected challenges and competing demands

  • Strong computer skills; specifically with Microsoft Office

  • Self-directed working in a dynamic environment making decisions quickly and effectively

  • Demonstrated ability to maintain strict confidentiality

  • Must be able to work Monday through Friday, 9:30-6:30

  • Dental experience a plus

We are proud to serve our hometown communities. Midwest Dental dentists, hygienists and dental assistants serve the dental care needs of patients in 17 states.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: Customer service, call center

Questions? Contact:

Stephanie Perdue

Talent Acquisition Coordinator Midwest Dental – Supporting great local dentists 3500 American Blvd. W, STE 130, Bloomington, MN 55431 Direct: 715-318-3420

sperdue@midwest-dental.com

midwest-dental.com

Recent Posts
Archive
Search By Tags
Follow Us
  • LinkedIn Social Icon

© 2019-2020 MN Crossroads Career Network

A ministry of Grace Church - Eden Prairie

www.grace.church