Customer Support Center Openings@ Midwest Dental
Midwest Dental is seeking motivated individuals who would like to grow their career within the medical/dental field.
At Midwest Dental, we are passionate about patient care and service. If you are interested in building a career with people who work every day to be the best, and whose work creates happy, healthy and loyal patients, Midwest Dental is the place for you.
Our Customer Experience Center supports over 200 dental practices across 17 states. Our CEC team is responsible for conducting outbound phone calls to assist offices in building their patient schedules. This team provides convenience to new and existing patients with phenomenal responsiveness and friendly service in an effort to fill each office's patient schedule.
Location: Bloomington, MN
Provide extraordinary customer experience
Conduct outbound calls to patients to schedule dental-hygiene appointments
Build relationships with patients, clinic doctors, hygienists and all employees
Identify areas of opportunity, and anticipate challenges
Be flexible and perform any and all related duties as assigned by manager
High School graduate or equivalent
Strong verbal and written communication skills
Demonstrated customer service skills; professional phone presence, courteous, respectful and must be able to show respect for a variety of people
Strong attention to detail, follow up and multi-tasking skills
Ability to be resilient under pressure while dealing with unexpected challenges and competing demands
Strong computer skills; specifically with Microsoft Office
Self-directed working in a dynamic environment making decisions quickly and effectively
Demonstrated ability to maintain strict confidentiality
Must be able to work Monday through Friday, 9:30-6:30
Dental experience a plus
We are proud to serve our hometown communities. Midwest Dental dentists, hygienists and dental assistants serve the dental care needs of patients in 17 states.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Keywords: Customer service, call center
Talent Acquisition Coordinator Midwest Dental – Supporting great local dentists 3500 American Blvd. W, STE 130, Bloomington, MN 55431 Direct: 715-318-3420