Key Account Manager
New Brighton, MN
Safran Test Cells (aerospace industry)
Working alongside and under the direction of the VP of Commerce, the Key Account Manager is responsible for ensuring customer needs are met in order to maintain and expand business and develop profitable sales. The Key account Manager will contribute to team efforts by serving as the worldwide point of contact to Safran Test Cells’ key account customer. They will collaborate with other Safran Test Cells’ departments and global offices to ensure delivery of service commitments and promises to customers.
Essential Duties and Responsibilities:
Serve as the worldwide point of contact for Safran Test Cells’, interacting with the client daily to nurture excellent relationships
Build and maintain a long-term trusted advisor relationship with designated customer key account, stakeholders and executive sponsors
Prioritize tactics to align with the client’s goals and proactively adjust goals when client’s scope of work or agenda doesn’t align
Maintain and expand business within the portfolio of assigned customers by proactively addressing customer needs
Ensure the timely and successful delivery of Safran Test Cells’ proposals according to customer needs and objectives
Communicate clearly the progress of initiatives to internal and external stakeholders
Detect new product opportunities and develop profitable sales with his Key Account Customer.
Develop and execute strategic sales plans with key stakeholders’ input to drive business growth
Coordinate engineering and estimating efforts with Safran Test Cells’ department stakeholders for each quote assigned
Develop new opportunities by researching within his Key Account Customer’s MRO’s, Production’s sites and headquarter.
Collaborate with other Safran Test Cells’ global offices review sales activities and ensure delivery of service commitments and promises to customers
Provide weekly reports during the Senior Management meeting to the President & CEO supported by data driven insights and strategic recommendations
Liaise with VP of Commerce and Safran Test Cells’ Senior Management team to provide status updates on sales and prospect activities
Build effective communication between external customers and internal department stakeholders during projects in order to maintain stakeholder’s satisfaction and profitability
Support and give orientation, if any, Regional Sales Manager on any sales related to his Keay Account Customer.
Use and develop the SAFRAN network for his area of responsibility.
Other Duties and Responsibilities:
The above position description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of the position. It is not to be construed as an exhaustive statement of job functions or requirements. The employee may be required to perform other job-related duties as requested. Position responsibilities are subject to change over time in order to accommodate changing organizational needs.
Demonstrated awareness of international variances in cultural and legal issues pertaining to sales in assigned region
Able and willing to travel up to 25% of the time both domestically and internationally, as required
Strong influencing and negotiation skills
Demonstrated high level ability to analyze information and making data-based recommendations
Ability to collaborate with team members and top management in a remote environment
Ability to determine and influence client’s strategy and develops long-term objectives
Ability to balance own workload and supporting departments to prioritize customer opportunities for maximum growth
Strong communication skills both verbal and written with a proven ability to be assertive yet approachable delivering a positive customer service experience
Demonstrate accuracy and thoroughness; actively seeks opportunities to improve and promote quality and monitors own work to ensure quality is met
Excellent communication skills both written and verbal; must be able to think critically about both client’s needs and internal solutions
Ability to build and defend a Business Plan or Strategic Plan.
Strong drive and the ability to self-motivate in the face of multiple priorities while managing time efficiently
Solid organizational skills with the ability to work under pressure to deliver targets on time
Demonstrated awareness of international variances in cultural and the ability to work in different cultures with successful outcomes
Ability to manage projects for complex industrial equipment
Strong knowledge of MS Office programs to include Excel, Word, PowerPoint, and Outlook
Bachelor’s degree in Business Administration, Sales or related field required·
5-8 years of proven account management or other relevant experience required
Experience selling complex industrial capital equipment greater than $5M in value with sales cycles lasting several months required
Working Conditions and Physical Requirements:
The majority of the time is spent in a typical office environment requiring the ability to use a computer and telephone which requires sitting and typing for extended lengths of time. Occasionally, the individual in this position will need to stand, reach, bend, lift up to 50 pounds, stoop, and kneel. Specific vision abilities required by this job include normal vision. The office environment will have normal lighting and climate control tolerances. Additionally, the office setting will have moderate noise exposure, i.e. business office with computers, printers, light traffic. Travel conditions involve being in an aircraft or automobile for extended periods of time. Safran Test Cells is a global company and travel to any country may be required. Work is performed in the business office at a minimum of 40 hours a week.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The working conditions and requirements indicated here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Sr. Recruiting Consultant
Safran Test Cells
P +1 651 203 6102
651 Campus Drive, Suite 100
New Brighton, MN 55112 USA