Inside Sales Representative
Hamer-Fischbein, a GROWING division of Duravant, designs and manufactures bagging equipment and packaging solutions under the Hamer and Fischbein brands is seeking an Inside Sales Representative for our Plymouth, MN office. These trusted brands combine over 200 years of industrial bag closing and automated packaging experience to improve packaging line efficiency and profitability.
Primary responsibility is to take customer orders and enter those orders into our ERP system and generating cases in Salesforce.com accurately and timely. The Inside Sales Representative will also address customer and distributor inquiries regarding equipment or parts availability, pricing, prepare customer quotes and returns. The role works cross-departmentally with shipping, purchasing and accounting. This role is an integral part of our Sales team, driving and supporting actions to meet overall growth targets.
Enter orders into EPICOR (ERP) using order entry process and entering Salesforce.com cases. Provide customers with quotes as requested.
Ensure fast response to Dealer, Distributor, OEM and End User orders inquiries, order tracking and all other interactive support customers may need.
Ability to grasp use and functionality of all our products. Recognize when customers should be referred to Service Technicians or Sales Representatives to address specific technical equipment inquiry questions.
Work with distribution to hold them accountable for bulk purchasing agreements.
Partner with Director of Sales Operations to develop improved parts and equipment selling processes and strategy, to include parts marketing/support to grow Hamer-Fischbein parts business to targeted sales levels.
Work with EPICOR (ERP) and Salesforce.com daily, make recommendations on processes and procedures.
Bachelor’s degree preferred or equivalent work experience.
2+ years of customer service experience in capital or industrial equipment preferred.
Experience working with EPICOR and or Salesforce.com, preferred but not required.
Sales Operations Director