Operations Manager @ Edina Galleria

Operations Manager – Retail

Edina Galleria, Edina MN

This position reports to the General Manager and manages the day-to-day shopping center operations, including security, maintenance/janitorial functions, tenant/shopping center construction, producing maximum results and best value assuring a comfortable, clean, safe environment for retailers and customers while increasing the value of the center.


Direct activities of various operations departments and/or contractors to maintain/improve the physical appearance and functional capability of the property:

  • Supervise staff in the overall maintenance and security of the shopping center

  • Ensure implementation of and on-going training and compliance with Risk Management, Emergency Preparedness, Environmental Programs, Preventive Maintenance and other programs as developed and/or assigned by General Manager

  • Maintain ethical, professional, and courteous relations with contractors and tenants

  • Inspect property on a regular basis, noting and implementing correction of all deficiencies

  • Identify opportunities for greater efficiency and productivity, research and recommend alternative actions as appropriate

  • Weekly status reports with General Manager

Work closely with center architect and subsequently as tenant coordinator as it relates to tenant construction, major repairs and capital improvements:

  • Review fully-executed lease documents with leasing to understand scope of tenant and landlord work, ensuring that lease agreement parameters are followed

  • Maintain detailed construction files for all construction projects

  • Provide primary liaison services between tenants, contractors, architects, inspectors and local officials

  • Ensure that construction projects remain on schedule and that tenants are open for business and operational as per the lease agreement

Assist management with annual expense budget for all operating departments resulting in annual expenditures at or less than budgeted:

  • Maintain and competitively bid service contracts

  • Ensure expenditures are charged appropriately

  • Input and suggest items for annual operating and capital budgets, securing bids as requested

  • Assist in managing fiscal activities of the property including, but not limited to financial planning, development of budget and owner relations

  • Develop, recommend, and implement operations programs that contribute to overall profitability, safety and productivity of the shopping center

  • Participate in the development and implementation of the annual goals and objectives

Provide effective and regular communication with retailers throughout the property, contracted service providers and other property functions.

  • Maintain a professional, collaborative, cooperative and service-oriented relationship with employees, tenants, and contractors.

  • Assist in responding to tenant and customer inquiries, complaints or suggestions

  • Effectively communicate to tenants shopping center policies and procedures, and notify tenants when not in compliance

  • Perform as a team member with all employees

  • Comply with all company and regional policies


Essential Physical Abilities

  • Meet the highest attendance and punctuality requirements

  • Visually inspect building, including the garage and tunnels

  • Climb up and down stairs and ladders for inspections and emergency procedure practice or implementation

  • Physically withstand long working hours

  • Detect emergency alarms - auditory and/or visual

Minimum Requirements include:

  • Bachelor’s degree in business administration or related field from an accredited institution

  • 4+ years of operations or construction management experience, preferably in the shopping center industry

  • P&L responsibility and budgetary experience

  • Strong initiative, interpersonal skills and customer service orientation

  • Maintain a calm demeanor in emergencies

Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 205 cities in 24 countries. Hines has approximately $133.3 billion* of assets under management, including $71 billion for which Hines serves as an investment manager, including non-real estate assets, and $62.3 billion for which Hines provides third-party property-level services. The firm has 165 developments currently underway around the world. Historically, Hines has developed, redeveloped or acquired 1,393 properties, totaling over 459 million square feet. The firm’s current property and asset management portfolio includes 539 properties, representing over 232 million square feet. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to sustainability, Hines is one of the largest and most-respected real estate organizations in the world.

Qualified & Interested? Questions? Contact:

Wendy Eisenberg

General Manager

Galleria Edina


3510 Galleria | Edina, MN 55435

Direct 952-915-8495 Wendy.Eisenberg@hines.com


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