LTCG - Remote Customer Care Professional

LTCG: Remote Customer Care Professional

The nation's leading administrator of long-term care insurance services is looking for YOU. If you have a passion for helping people, especially those who may be going through a difficult time we encourage you read on.

WE ARE THE KIND OF EMPLOYER YOU DESERVE.

LTCG is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long-term care databases.

If you have a passion for helping people, especially those who may be going through a difficult time we encourage you read on.

As a Customer Care Professional, you will be providing service to long term care insurance policy owners as well as financial representatives of insurances companies. You will have the opportunity to be part of a supportive team to provide best in class customer service.

This will be a fully remote opportunity including the initial weeks of paid training. We are seeking highly motivated self-directed individuals who have previous work from home experience.

Employees must be available to work between the hours of 6am-7pm Mountain Time Monday-Friday. Interviews will be taking place in December and January for these positions.

RESPONSIBILITIES

1. Answers and responds to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility and claims processing.

2. Documents all calls and related correspondence using the LTC insurance system or other proprietary tools and office processes; document follow-up calls, voicemails and any other pending service requests.

3. Provides prompt, courteous and excellent service to internal and external customers, every time. This includes an obligation to actively cooperate and interact with other departments to advance the overall interest of the company.


Steve Jewell

Talent Acquisition ---------------------------------------------------- 11000 Prairie Lakes Drive, Suite 600 Eden Prairie, MN 55344 Phone: 612-328-9991

Steve.Jewell@ltcg.com

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