Great Opportunity at Starkey Hearing Technologies-Corporate Receptionist
A Corporate Receptionist is the voice of Starkey, serving our customers by providing the “Human Touch” of answering every call and greeting campus guests in a professional, friendly and efficient manner. Our team will act as a support system for internal and external customers. Company knowledge is key to executing this goal and directing the customer accurately and efficiently. Responsible for upholding the values and culture of the department through positivity and teamwork. Our team serves our customers with passion, purpose and excellence while adhering to company policies and procedures.
This position is based at our Global Headquarters in Eden Prairie, MN with the hours of 9:30am-6pm M-F.
Hearing is key to our health and happiness. Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned Starkey hearing aids as the industry’s first devices that go beyond providing just audiological amplification. Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant.
Responsibilities:
Transfer calls to internal teams and employees
Check in and provide badges for visitors
Direct visitors to the correct location/building
Provide information and support to internal employees
Occasional misc. tasks to support internal teams
Perform consistently in measured core areas
Support department service level goals
Ensure quality and accuracy in work
Above and beyond service to internal and external customers
Support our Starkey Mission and Customer Service Core Values
Adhere to and support our policies, procedures and work requirements
Adhere to and support the guidelines outlined in our Employee Guidelines and Market Development Handbook
Play an active role in developing professionally
Other duties/responsibilities as assigned
Requirements:
Minimum Education, Certification and Experience Requirements
Education
High School Degree or equivalent required
Experience
Minimum 1 year of receptionist/customer service experience desired
Knowledge / Technical Requirements
Strong computer foundation with ability to multi-task between numerous applications
Competencies, Skills & Abilities
Previous experience where attention to detail is necessary for job success
Excellent communication skills and ability to resolve conflict
Proven record of exceeding customer’s expectations in a fast-paced environment
Some Microsoft Office 365 knowledge