Patron Experience Supervisor
Description
Come join the Hennepin County Library as a Library Supervisor (Patron Experience Supervisor). Library Supervisors are pivotal leaders who manage public service in-person at Hennepin County libraries. As a Library Supervisor, you will oversee staff in delivering excellent service and manage a building in creating a safe and welcoming environment. Successful supervisors are excellent communicators who develop relationships, motivate individuals, and build effective teams. As key members of the management team for Hennepin County Libraries, they collaborate with other managers to provide development opportunities for staff learning and growth. Their work is critical to creating a Hennepin County where every person has the opportunity and resources to read, graduate, engage, work, and learn.
Location and hours: Hennepin County Library will be hiring multiple supervisor vacancies at libraries throughout the county from the list generated by this posting.
Current vacancies include:
Eden Prairie
Westonka & Maple Plain (one supervisor manages both buildings)
At least one other library location to be determined.
There are three current vacancies. We anticipate other vacancies in 2023 and this list will be used to fill them. If you have interest in a location other than those listed, please apply now and indicate libraries of interest.
Hours vary by location and will include a regular rotation of evening and weekend shifts. Employees must have flexibility to work varying shifts. Please see open hours and library locations at https://www.hclib.org/about/locations.
About this position type: These are full-time, on-site, benefit earning positions.
These positions are internally classified as an Administrative Assistant, Intermediate. Click here to view the job classification specification.
In these positions, you will:
Provide vision and leadership in customer service, collection maintenance, programming, and community connections so that library services address identified community need.
Support the work of assigned staff through all aspects of supervision, including planning, training, coaching, development, and performance management.
Manage operational and logistical needs related to library buildings and services, including scheduling staff and directing workflow priorities.
Serve as project manager and/or team leader on system-wide programs, projects, or initiatives.
Need to have:
One of the following:
Bachelor's degree or higher in public administration, business administration, or other field appropriate to the position and two or more years of experience in general administrative work relating to the management of departmental/organizational operations or in a specialty area appropriate to the position.
Six or more years of experience in general administrative work relating to the management of departmental/organizational operations or in a specialty area appropriate to the position.
Nice to have:
Experience
With general administrative or leadership-oriented work, such as project or schedule management, volunteer coordination, special team responsibilities, meeting facilitation, and/or other relevant activities.
Providing or supervising for exceptional customer service.
Creating supportive environments, lead change, manage conflict, and evaluate performance.
Working with youth, seniors, and/or families with young children.
Connecting with individuals from communities that the library serves.
Candidates with fluency in a language in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.
Link: Patron Experience Supervisor | Job Details tab | Career Pages (governmentjobs.com)