Library Customer Service Specialist
Salary
$44,782.40 - $51,798.67 Annually
Location
Hennepin County
Job Type
Full and Part-Time
Job Number
24LIB839MV058
Closing Date
9/10/2024 11:59 PM Central
Description
Come join Hennepin County Library (HCL) in our Library Services division. We are looking to fill multiple Library Specialist roles across the county. Library Specialists create a welcoming environment, provide excellent customer service, and handle all borrowed and returned material. They also assist patrons in obtaining a library card and using library technology and other resources. These positions require a large amount of physical activity throughout the shift and attention to detail. Serving public library patrons requires resiliency and the ability to adapt to change while providing equitable, trauma-informed customer service. To hear directly from our staff about the work we do at HCL – click here!
Location and hours:
The list created from this posting may be used to fill future openings. Candidates who are recommended for hire after the interview may be added to a list of eligible candidates. This list may remain active for up to one year.
For a list of all locations click here. Staff schedules require evening and weekend shifts. These positions provide in building service.
About the position type:
These are part and full-time, benefit earning positions.
This position is internally classified as an Office Specialist II. Click here to view the job classification specification.
In this position, you will:
· Provide strong customer service in person, over the telephone, and online
· Assist patrons with checking out and returning materials, accepting payments for fines/fees, issuing new library cards, and resolving patron concerns regarding service and policies.
· Assist patrons with the use of library technology and resources, including library computers, printers, scanners, photocopiers, downloadable materials, and audiovisual equipment.
· Shelve books, DVDs, CDs, magazines, and other materials in their proper location.
· Unpack, sort, and organize library materials from daily deliveries and returns; in some buildings, this requires the use of an automated materials handling machine to move materials with conveyors and other electronic parts.
Need to have:
· One of the following:
o Eighteen months of office clerical experience.
o Eighteen months or more of post-high school education.
o A combination of related post-high school education and customer service.
o One year of office clerical experience and completion of the Office Specialist Pathway Training program.
· Ability to:
o Bend to the floor, twist, and reach above one's head to put books on shelves.
o Lift, pack, unpack, and move boxes of library materials, and push book carts requiring up to 20 pounds of push force to move with or without a reasonable accommodation.
o Be available for a combination of daytime, evening, and weekend work shifts.
Nice to have:
· A strong commitment to promoting diversity, equity, and inclusion in their work and interactions.
· Two or more years of experience in providing customer service in person, over the telephone and online with individuals from diverse backgrounds including people with limited English skills.
· Experience
o Providing customer service in a reception area, retail, or a similar setting that included answering questions, resolving customer concerns, and/or explaining policies.
o Providing customer service to underrepresented or non-dominant culture communities.
o Using technology and helping others use technology.
· Ability to:
o Demonstrate commitment for a diverse and inclusive organization that reflects the residents we serve.
o Work effectively with an increasingly ethnically diverse population.
· Fluency in one or more languages.
If you have any questions, please contact:
Talent Acquisition Division
Hennepin County Human Resources Department
612-348-7855