Process Analyst
Salary
$60,183.19 - $74,878.29 Annually
Location
Hennepin County
Job Type
Limited Duration: Regular Sched (FT with benefits)
Job Number
23HR843rla053
Department
Human Resources
Division
HR Administration
Opening Date
06/21/2023
Closing Date
7/6/2023 11:59 PM Central
Description
Hennepin County Human Resources is seeking a Process Analyst to manage projects that define, analyze, develop and document functional and technical specifications to improve workflow/processes, build metrics reports for decision making, and use software to create visuals of various processes, standard operating procedures, and process maps specifically related to the workers compensation claims process.Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page. Location and hours:This position is remote. Remote workers may be required to come on-site 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Hours are Monday through Friday, 8 a.m. - 4:30 p.m. Based on business needs of this position, hires must live in or relocate to Minnesota.New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment. About the position type:
This is a full time, limited duration (up to two years), benefit-earning position. This position is internally classified as a Planning Analyst - Process Analyst. Click here to view the job classification specification.
In this position, you will:
· Facilitate, elicit, and develop standard procedures with stakeholders.
· Create visuals of process and job flows.
· Manage project artifacts in planning, analysis, design, organization, implementation and supporting solutions.
· Communicate effectively with technical and non-technical teams, collaborate with different functions of departments, gather feedback, problem solve, and communicate results to stakeholders.
· Work with staff at all levels of the organization.
· Conduct gap analysis and drill down questioning (5 whys) resulting in process improvement.
Need to have:
· One of the following:
o Bachelor's degree in business administration, public administration; research methods, statistics; behavioral/social science; public health; computer science/MIS or management science; urban/city planning, or a field appropriate to the area of specialization.
o Bachelor's degree in any field and a minimum of two courses in research methods, analysis, statistics, project management, planning or evaluation and one year or more of relevant planning analyst experience.
Nice to have:
· LEAN or Six Sigma training.
· Experience:
o Working in the MN Workers’ Compensation System.
o Managing project artifacts in planning, analysis, design, organization, implementation and supporting solutions.
o Creating visuals of process and job flows.
o Facilitating, eliciting, and developing standard procedures with stakeholders.
o Communicating with technical and non-technical teams, collaborating with different functions of departments, gathering feedback, problem solving, and communicating concisely and clearly on subject matters on all levels.
o Working with various levels of staff within an organization.
o With Drilldown questioning (5 whys) and/or Gap analysis.
· Ability to:
o Creatively problem solve when confronted with obstacles.
o Interpret data and information.
o Deal with change and ambiguity.
o Work independently and as part of a team.
o Plan, organize and prioritize high quality work while multi-tasking complex tasks.
About the department:In Human Resources, we make it our mission to provide an employee experience that attracts and retains the best talent to serve our residents. HR programs and services are instrumental in realizing the county's stated organizational value: "Continuous development and engagement of our workforce to reflect innovation, creativity, and diversity in planning for the future." About Hennepin County:Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile. Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at bridge.hennepin.us/eligibility (select Guest). Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community. Your future. Made here.This posting may be used to fill future limited duration and regular vacancies. Invitations to interview will be based upon an assessment of education and experience.Final candidates will be required to complete a background check.