Service Center Representative, Senior
Salary
$44,782.40 - $66,173.34 Annually
Job Type
Full-time
Job Number
24SC620MV053
Closing Date
8/16/2024 11:59 PM Central
Description
Be there for life's milestones. As a Senior Service Center Representative, you will provide couples with their marriage license, process a new driver's first permit, and help residents understand their real estate tax payments. Every day, our service centers process hundreds of transactions and each one is unique to the customer. This job is a match for you if you are customer-focused, detail-oriented, and have good leadership skills. Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.
Location and hours:
These positions are located at the following Hennepin County Service Centers:
· Government Center at 300 South 6th Street, Minneapolis, MN 55487
· Midtown Service Center at 2929 Chicago Avenue South, Minneapolis, MN 55407
· Southdale Service Center at 1225 Southdale Center, Edina MN 55435
Work hours will be Monday through Friday between 7:30 a.m. to 4:30 p.m. This schedule may change in the future or include additional evening hours, depending on business needs. This position requires working face-to-face with the public on-site. The applicant list will be used to fill the openings listed above and may be used to fill future limited duration and permanent vacancies at other Service Center locations.
About this position type:
This is a full-time, benefit earning positions. This position is internally classified as a Service Center Representative, Senior. Click here to view the job classification specification.
In these positions, you will:
· Provide the following list of services: marriage applications, licenses and certificates (including same-sex and opposite-sex marriages); driver's licenses, permits and IDs; motor vehicle tabs, plates, titles and registrations; water craft, snowmobile and ATV registrations; birth and death certificates; hunting and fishing licenses; auctioneer, transient merchant, lawful gambling, liquor licenses, and precious metals dealers; notary services and notary commission filings; cross country ski licenses; marriage officiant filings; voter registration; and real estate tax payments.
· Prepare, process, and sell a variety of licenses, permits, registrations, certificates, and applications for county and state agencies.
· Collect data for daily, weekly, and monthly transaction reports and accounting functions; assist in maintaining inventory records for licenses.
· Provide work direction and training to staff, carry out delegated responsibilities in the absence of supervisors, and assist with opening and closing procedures.
· Answer technical transaction questions and resolve customer complaints.
Need to have:
· One of the following:
o Two years or more of experience as a Service Center Representative.
o Two years or more of experience performing public sector service center transactions.
o Three years or more of customer service experience.
§ Note: Completion of an approved business school or relevant technical college program may be substituted for up to two years of the required customer service experience.
· The ability to stand and walk on hard surfaces for extended periods of time.
Nice to have:
· Experience:
o Processing driver's licenses and/or motor vehicle renewals.
o Providing face-to-face customer service in a high volume, fast paced environment.
o Using Microsoft Excel, Word, or other computer applications.
o Handling money or processing payments.
· Ability to understand laws, policies, rules, and regulations relating to service center transactions.
Candidates with fluency in other languages in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.
If you have any questions, please contact:
Majestanina Vang