Cash Application Specialist @Delta Dental of Minnesota in Bemidji, MN
GENERAL SUMMARY
Provides financial, administrative and clerical support to the organization as it relates to the processing and application of payments to customer accounts to ensure accurate data and reports are provided to clients and management. Processes lockbox, ACH and other automated payment files as well as any returned or overpayment customer checks. Provides customer service support thru telephone and email response and problem resolution directly with customers. Provides back up to Billing Specialist, as needed. Maintains financial security by following internal accounting procedures.
This position is offered by Abōva Talent, LLC, a subsidiary of Stratacor and affiliate of Delta Dental of Minnesota.
ESSENTIAL FUNCTIONS
Processes lockbox and other special deposit transactions using PeopleSoft and other proprietary software
Verifies ACH/Direct Debit totals and check issue totals with banking institutions
Processes overpayment and/or provider or customer returned checks
Reconciles accounting data including general ledger, bank statements and customer accounts
Provide quality customer support for incoming inquiries through phone, email, or mail
Provides backup support to the Billing Specialist position
Continues to improve internal processes by identifying and implementing, as approved, changes to processes
Maintains accurate historical records management
Special Projects, as assigned
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Ability to communicate both verbally and in writing with team members at all levels and with brokers and agents
Effective customer service and phone skills
Effective analytical skills with Financial/Accounting related data
Proven computer skills including spreadsheets (Microsoft Excel) and word processing (Microsoft Word). Experience with financial systems such as PeopleSoft and/or automated billing systems, preferred
Must possess the ability to effectively organize and prioritize workload and manage time accordingly
Ability to work collaboratively with other team members and to work well under deadlines
Required: Demonstrated full proof of vaccination against COVID-19 prior to start date
REQUIRED EDUCATION AND EXPERIENCE
Associate's degree in Accounting, Finance or equivalent training
1 to 2 years of previous related experience in an Accounting and/or cash processing experience, preferred
Proven proficiency with Excel and Word
WORK ENVIRONMENT/PHYSICAL DEMANDS
Travel Requirements: Minimal
Weight Lifting Requirements: 20 lbs.
RELATIONSHIPS
Reports To: Billing Supervisor
Directly Manages: None
Internal Relationships: Stratacor and Affiliate Companies; Accounting and Finance staff; all levels of personnel from other corporate divisions
External Relationships: Vendors, Customers
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