The Initial Contact Access area of the Health and Human Services department is seeking a Case Management Assistant (CMA) to join their team. Under general supervision, the CMA will be assigned to work with newly arrived immigrants from Central and South America to provide case management assistance, connection to services, and bridge cultural and language gaps. As part of the human services response for this humanitarian effort the CMA will complement the services already in place by providing navigation and support to families entering our shelter system and communities.
Location and hours:
This position is on-site and will be located at the Federal Plaza at 219 4th Street, Minneapolis, MN 55487. Candidates must be available to work various shifts between the hours of 8 a.m. - 12 a.m., Monday through Sunday. Working holiday and weekend hours will be required for this position.
In this position, you will:
Provide case management support to new arrivals in assisting them with understanding the various programs and systems available to them as new Minnesotans by connecting clients to services that provide support and self-reliance.
Work directly with residents in scheduling appointments for services including health care, social service providers, and immigration.
Provide coverage support for sheltered residents in collaboration with shelter staff.
Collaborate with other staff members, community organizations, healthcare providers, and/or social workers about how to meet the service needs of new arrivals.
Need to have:
One of the following:
Two years or more of responsible, paid social service experience providing direct client service.
A two-year human services certificate.
Two years or more of college coursework in the behavioral sciences.
Nice to have:
Ability to communicate fluently in Spanish, in addition to English, both verbally and in writing.
Using databases and performing data entry where accuracy is essential.
Working with multiple providers, staff, and collaborative partners to improve the care of diverse and underserved people with a variety of cultural and language barriers.
Work effectively and communicate with individuals from a variety of cultural and lifestyle backgrounds in a respectful and non-judgmental manner.
Make sound, independent judgment.
Work both independently and collaboratively as an effective team member.
In addition to English, candidates with fluency in another language are strongly encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.