healthEZ is seeking a Client Experience Representative to join our team! Client Experience Representatives provide world-class service to help our members navigate their healthcare benefits. The ideal candidate is energetic, empathetic, and thrives in a fast-paced environment. Attention to detail and stellar communication skills are critical for success in this role at our growing company. Client Experience Representatives provide compassionate, accurate, and efficient service to our employer groups, members, and providers while ensuring that regulatory compliance obligations are met.
healthEZ has been a leader in third party administration of self-funded health plans for almost forty years, offering a full suite of customizable plan products and services. Simplification of the member experience and compassionate service have been the backbone of our company mission from day one. Recent private equity investment and accelerating growth make healthEZ an exciting place to work with ample opportunity for professional growth!
What You'll Do:
Provide guidance to members and providers via telephone, email, and online messaging systems.
Document the nature of the correspondence and resolution in call logs with detailed information.
Research member and provider inquiries that were unable to be immediately resolved and provide timely follow-up communication.
Escalate and transfer inquiries, as needed.
Work with Client Experience team members, other internal business partners, and vendors to investigate and resolve questions and concerns raised by members and providers.
Collaborate with the Client Experience Manager to develop personal goals and track progress to completion.
Comply with all regulations as required by law, including but not limited to HIPPA.
Perform other duties as assigned.
What We Expect from you:
Minimum of two years of experience in the customer service field.
Strong oral and written communication skills.
Proficient in Microsoft office suite and Adobe.
Ability to type over 55 wpm
High school diploma and/or equivalent.
Bachelor’s degree or associate degree preferred
Excellent written and verbal communication skills
Prior healthcare experience or related insurance field preferred
We are seeking a friendly, hard-working Client Experience Representative who will be responsible for engaging with customers to respond to requests in a fast-paced environment. This is an ideal position for a career minded Customer Service professional or someone looking to gain experience for other positions within HealthEZ. We serve our customers with passion, purpose, and excellence! If this sounds like a good fit, please apply today!
What We Offer you:
HealthEZ provides an excellent salary, full benefits, incentive bonuses, and additional perks. Benefits include health care, dental plan, Health Savings Account, company paid STD/LTD/Life, and 401(k) plan with employer match.