NorthPoint Health & Wellness Center, a state-of-the-art multicultural, community-based medical and dental clinic is seeking someone who enjoys working with the public, has strong communication skills, and a desire to help others while serving the community to fill their Dental Scheduling & Registration Coordinator position. Under the direct supervision of the Dental Clinic Manager, the Dental Scheduling & Registration Coordinator is responsible for the reception, registration, appointment scheduling, referrals, calls, scanning, and facilitating the patient flow of all dental appointments.
Location and hours:
This position will be on-site at the NorthPoint Health & Wellness Center at 2220 Plymouth Avenue North Minneapolis, MN 55411. Work hours will vary and are Monday through Friday, between 8 a.m. and 5 p.m. Some Saturday shifts will be required from 8 a.m. - 12 p.m. on a rotating basis. Once we are back to regular service hours, this position may have some evening hours working until 7 p.m. This position will also provide backup as needed for the other dental clinic at 800 West Broadway, Minneapolis, MN 55411.
This position is subject to the federal Centers for Medicare and Medicaid Services (CMS) Interim Final Rule on COVID-19 Health Care Staff Vaccination. As such, it requires the job offer to be conditional based on the candidate being fully vaccinated for COVID-19. “Fully vaccinated” means 14 days after receiving the second dose in a two-dose vaccination series approved by the U.S. Food and Drug Administration (FDA) on a full or emergency-use basis, or 14 days after receiving a single-dose vaccine approved by the FDA on a full or emergency-use basis. After a conditional job offer is made, the candidate must show proof of full vaccination prior to their start date. A COVID-19 vaccination card from the Center for Disease Control and Prevention (CDC), a vaccination record from your doctor’s office or a personal digital vaccination record constitutes sufficient “proof.” The candidate must also attest they are vaccinated by completing a form on the first day of employment. Reasonable accommodations to this vaccination requirement will be considered upon request by a candidate for medical or religious reasons as required by applicable law.
In this position, you will:
Answer all incoming calls to NorthPoint Health & Wellness Clinic and NorthPoint Inc. and monitor the cancellation line for cancellation of appointments and document.
Register and schedule patients’ dental, medical, behavioral health, and optometry appointments by telephone and in-person within Dentrix, Epic Cadence and Prelude.
Greet patients on arrival, provide check-in, and notify providers via the scheduling system; monitor patients in waiting room to help facilitate efficient patient flow.
Interview patients to obtain demographic information, verify and update as needed, and create new patient accounts.
Verify, obtain, and create accurate guarantor and insurance accounts; verify insurance coverage, collect payments for co-pays and scan insurance cards for each appointment and solicit financial information.
Schedule NorthPoint transportation services, provide interpreter services and/or schedule interpreter services as needed for patients when scheduling appointments.
Provide HIPPA and data privacy information to patients and document in Epic and Dentrix.
Call and schedule/reschedule patient appointments as needed; check scheduling queues, Epic in-baskets, and Microsoft team chats for appointment requests from medical providers.
Need to have:
One of the following:
Two years or more of office clerical experience.
Two years or more of related post-high school education.