Metro Sales Inc. is a Document Solutions and Managed IT Services provider. Metro Sales has proven itself as a leading business solutions provider. While we remain solid in our core values, we are experiencing a rapid yet exciting growth like never before. Whether you're a customer with a single machine or large enterprise with a networked fleet of systems, Metro Sales provides technology, products, supplies, services and consultative know-how to help you achieve your business goals.
Metro Sales has an opening for a Field Support Representative. Your primary focus will be to troubleshoot and repair hardware equipment while also delivering exceptional customer service. Metro Sales will provide the support and training you need to personally and professionally succeed in this role.
What You Will Do:
Provide on-site technical support for all certified products.
Call all customers prior to going on-site.
Thoroughly and accurately complete all required paperwork.
Maintain accurate field parts inventory.
Work with field technicians to improve their technical performance at the direction of the field supervisor.
Must be punctual every assigned work day.
Assist in product and group meetings.
Work the connectivity helpdesk as scheduled.
Handle first and second level connectivity issues, which could include network installs, unable to print, unable to scan, or any other connectivity solution.
Assist in training classes.
Schedule installs in Outlook and communicate all schedule changes to Sales, Supervisors and customers.
Perform other responsibilities and duties as assigned by Supervisor or Manager.
High school diploma or equivalent.
Minimum two years field service experience with Metro Sales, Inc.; OR a combination of field service experience with Metro Sales, and previous equivalent, field service experience totaling a minimum of two years.
Strong interpersonal skills.
Ability to communicate ideas clearly in oral communications.
Ability to organize and schedule time effectively.
Must be willing to participate in our After-Hours Service Program.
Must be proficient in Microsoft Word, Excel, and Power Point.
Successfully complete Dale Carnegie Communications course or Toastmaster public speaking training or agree to achieve one of these within a time frame set by the service manager.
Must have CompTIA A+ Certification and CompTIA NET+ or equivalent certifications.
Company car provided.
What We Offer:
401K and Profit Sharing
Employee Stock Ownership Plan (ESOP)
Student Loan Repayment Plan (SLRP)
Metro Sales Vision:
We firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential. We're looking for individuals who enjoy the entrepreneurial thrill of invention and who enjoy working as a team to create a satisfying outcome for our customers.
At Metro Sales, we celebrate our differences and are an Equal Opportunity Employer. We will not discriminate based on race, color, religion, ***, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other protected status.