The Economic Supports area of Human Services Public Health is seeking to fill multiple Human Services Representative positions with individuals who have strong customer service and communication skills, the ability to learn complex programs, and a strong desire to serve the community. Interested candidates will need to be able to handle a high level of demanding situations while engaging in frequent client interaction.
Location and hours:
These positions are hybrid and will be performed both on-site at Hennepin County Human Service Centerlocationsand remote as job duties require. Most of the initial training the first year or longer as required will be on-site. Work hours will be 8 a.m. to 4:30 p.m., Monday through Friday.While these positions are designated as hybrid, hires must live in or relocate to Minnesota or Wisconsin.
Employees who are hybrid will be expected to have the ability to secure the following work-at-home requirements prior to starting with Hennepin County:
A secure/private area to speak with residents/callers.
Reliable internet access with 100 mbps internet speed (bandwidth).
Ability to connect to a router via ethernet cord.
In these positions, you will:
Determine resident eligibility for multiple federal, state, and local public assistance programs; recalculate ongoing benefit amounts required by changes in client status by reviewing and verifying resident information, prepare budgets and related documents, and calculate benefit amounts in accordance with benefit standards.
Communicate complex program requirements, expectations, and timeframes to a diverse range of residents in person, over the phone, and in writing daily; communicate eligibility determinations and explain program guidelines to residents; refer residents to additional community resources.
Explain the healthcare program enrollment process to residents.
Use a variety of county and state computer systems to access client and case data; enter data, process, approve, and issue benefits; access manuals, guides, and other policy/program-related resources.
Serve as a central point of communication for partner agencies such as Childcare Assistance and Employment Services; communicate program information to external providers (e.g., landlords, clinics, hospitals).
Assist other county staff, both within and outside the team, to assure excellent customer service.
Need to have:
One of the following:
Two or more years of experience providing customer/client service.
Completion of a Public Welfare Financial Worker Associate of Arts and Sciences (A.A.S) degree from an approved school.