GENERAL SUMMARY
The Inside Sales Manager is responsible for providing direct management to Inside Sales Representatives. This role is intended to lead those responsible for the sales, enrollment, and retention of both Individual and Small Group businesses. They also understand system technology, evaluating, improving, and managing workflow and processes in the department.
This position is also responsible for understanding the Company's mission, goals, and strategies, and supporting them in day-to-day operations and decision-making. This position will be the lead contact for our forward-facing contacts of Small Group, Individuals, and Brokers.
This position is offered by Abōva Talent, LLC, a subsidiary of Stratacor and an affiliate of Delta Dental of Minnesota.
ESSENTIAL FUNCTIONS
Training and managing of Sales Representatives with responsibilities of sales, enrollment, and retention of both Individual and Group business.
Provide leadership in selling renewals, running additional proposals through our Broker Rate Calculator (BRC) answering product questions, and providing management with tracking reports.
Day-to-day supervision of Inside Sales Representative staff including training, performance reviews, mentoring, and direction.
Provide weekly enrollment information by plan design, # calls taken in/out, # of chats provided, time on the phone per caller, etc.; full pre-sales lead customer metrics.
Identify and coordinate training opportunities for staff.
Identify and recommend new ancillary plans for distribution.
Participates and represents the department on special corporate projects, committees, and broker presentations.
Stay abreast of competitive environment.
Prepare customer and/or broker presentations.
Provide Sales management annual membership forecasts for the plan budget process.
Manage agency relationships to improve the growth of individual product lines.
Other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Proven leadership and management experience.
Ability to work independently with strong time management skills.
Strategic planning knowledge and abilities.
Strong interpersonal skills to effectively interact with a diverse audience with varying backgrounds, styles, and levels within/outside of the organization.
Strong written and oral presentation and communication skills - must be able to effectively communicate with individuals and groups of people.
Decision-making skills.
Excellent analytical and problem-solving skills.
Demonstrated negotiation skills.
Strong relationship builder, professional and trustworthy.
Proven ability to change priorities quickly based on rapidly changing inputs and business interruptions.
Fierce organizational skills.
Demonstrated self-motivation and ability to work independently.
Very strong attention to detail.
Ability to practice Active Listening.
Primary travel in MN/ND with occasional air travel.
REQUIRED: Demonstrated full proof of vaccination against COVID-19 prior to start date.
As an equal opportunity employer, we will make accommodations for individuals who cannot be vaccinated in accordance with applicable law.