Salary
$67,854.17 - $101,781.26 Annually
Location
South Minneapolis
Job Type
Full-time
Job Number
23SC392rla101
Department
Service Centers
Division
Midtown Service Center
Opening Date
12/11/2023
Closing Date
12/22/2023 11:59 PM Central
Description
Hennepin County's Service Centers department is seeking a Service Center Manager to manage the daily operations of the Midtown Service Center. This position is a match for individuals with strong leadership and staff development skills interested in working in a fast-paced and ever-evolving customer service and records management environment. Hennepin County's Service Centers provide services related to driver's licenses, motor vehicles, and vital records.Effective December 31, 2023, there will be a general salary adjustment of 2.5% to the minimum and maximum of the range. Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program. Location and hours:This position is located at the Midtown Service Center at 2929 Chicago Avenue South, Minneapolis, MN 55407. This position will work face-to-face with the public on-site. Work hours will be Monday through Friday from 8 a.m. to 4:30 p.m. and is subject to change.Based on current requirements hires must live in or relocate to Minnesota or Wisconsin.
About the position types:This is a full-time, benefit earning position.
This position is internally classified as a Resident and Real Estate Services Supervisor.
Click here to view the job classification specification.
In this position, you will:
· Manage the daily operations of the service center and arrange for maintenance of facilities and equipment.
· Monitor transactions and ensure compliance to business rules, policy, and procedures; ensure accuracy and appropriateness of transactions.
· Maintain a system which accounts for and ensures the security of all money/assets; assist in budget preparation and oversee purchasing.
· Assist staff in serving customers, resolving conflicts, and providing technical expertise.
· Enforce labor contracts and human resources rules/procedures.
· Evaluate the performance of staff, take appropriate action on disciplinary matters, verify and monitor staff proficiency, identify staff development needs, oversee training and education activities, and conduct staff meetings.
· Provide leadership to further department-based strategies that align with county goals, mission and core values for diversity, equity, and inclusion.
Need to have:
· Four years or more of experience managing operations, processes, and/or systems in a government-business records management or service delivery environment and one year or more of supervisory/lead experience.
o Note: Education in business, public administration, or another field appropriate to the position may be substituted for the operations, processes, and/or systems management experience on a year-for-year basis.
Nice to have:
· Experience:
o With complex legal and financial transactions and processes.
o Managing budgets or monitoring revenues and expenditures.
o With cash and credit card handling.
o Processing driver’s license and motor vehicle transactions.
o Working with staff development.
· Knowledge of diversity and inclusion strategies with a focus on disparities reduction.
· Ability to:
o Analyze systems, procedures, and problems and address them appropriately.
o Communicate effectively both verbally and in writing.
o Work harmoniously with staff at all levels, including public officials, outside agencies, and the public.
· Bilingual skills highly desired.
Candidates with fluency in other languages in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.
About the department:
Hennepin County Service Centers partners with the State of Minnesota to provide driver’s license/ID, motor vehicle registration, birth, death, and marriage records, marriage license, snowmobile/ATV/boat registration, and a variety of other public services to residents. Locations include Maple Grove, Brookdale, Ridgedale, Southdale, Midtown, Government Center, and North Minneapolis Service Centers. Support areas include Vital Records, Call Center/Remote Processing, and Learning and Development Units. About Hennepin County: Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile. Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest). Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community. Your future. Made here. This posting may be used to fill future full-time, part-time, and limited duration vacancies.
Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a background check.
If you have any questions, please contact:
Roberta Arpinar
Apply Here: Service Center Manager - Midtown | Job Details tab | Career Pages (governmentjobs.com)