Our team focuses on excelling in the technology world so our customers can leverage that technology to expand and grow their focus. We don't just have jobs, but opportunities to make an impact on our customers every single day. If you're the type of person that loves to make a difference, now is your chance to join us.
Metro Sales Inc. is a Technology Solutions and Managed IT Services provider. While we remain solid in our core values, we are experiencing a rapid yet exciting growth like never before. Whether you're a small group pursuing your vision or large enterprise with a networked fleet of systems, Metro Sales provides technology, products, supplies, services, and consultative know-how to help you achieve your business goals.
MSI is seeking a Technical Alignment Manager to work out of our Burnsville headquarters to work with our customers in learning and documenting their environment and technology usage and performing standards and alignment reviews and work proactively towards aligning customers that are misaligned against general best practices.
What You Will Do:
Understand Technology Alignment objectives, as well as the role and function of internal team members.
Perform Onsite Standards and Alignment Reviews.
Maintain, update, and phase out assigned Customers Standards templates as technology or a customer environment change.
Develop, document, and maintain technical knowledge of assigned customers’ environments.
Conduct thorough checking, updating and accuracy of customers information and documentation.
Be responsible for upholding best practices and reporting recommendations to the vCIO.
Become a valued member of the Standards and Alignment Committee.
Develop both Business and Technical acumen with key contacts at Customer sites.
Advise and train clients on how to use the Support Desk.
Proactively plan, oversee, coordinate, track and run assigned projects tasks.
Maintain high positive customer and user satisfaction and relationships.
Keep abreast of the development of relevant IT and telecommunication systems, hardware, and software applications within the industry.
Liaise with, manage, and advise customers, other consultants, and contractors and attend meetings as required.
Perform other appropriate duties and responsibilities as assigned by leadership.
Adopt continuous learning and improvement processes in all aspects of the position.
Degree in Computer Science/Information Technology or equivalent experience.
2 years plus previous experience in IT administration and/or technical support experience, or equivalent.
Computer-related industry certifications in technologies such as Microsoft Windows, Azure, Fortinet, networking, storage, and security.
Strong all-round knowledge of IT and telecommunications infrastructure, hardware, and software applications.
Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.
Demonstrated experience with web and internet technologies.
Aptitude and Interpersonal Skills:
Strong desire to achieve at a high level.
Willingness to collaborate and work together across teams.
Strong communication (written and verbal) and interpersonal skills.
High level organizational, project management, coordination, and prioritization skills.
Strong problem-solving skills and self-learning.
High degree of confidentiality.
High degree of punctuality.
Ability to take, interpret and follow instructions.
Ability to work with staff at all levels of the Company.
Committed towards undertaking duties efficiently with a strong attention to detail.
Professional personal presentation.
Awareness of and ability to work in accordance with Company Policies and Procedures.
What We Offer:
401K and Profit Sharing
Employee Stock Ownership Plan (ESOP)
Student Loan Repayment Plan (SLRP)
Metro Sales Vision:
We firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential. We're looking for individuals who enjoy the entrepreneurial thrill of invention and who enjoy working as a team to create a satisfying outcome for our customers.
At Metro Sales, we celebrate our differences and are an Equal Opportunity Employer. We will not discriminate based on race, color, religion, ***, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other protected status.