The Hennepin County Sheriff's Office is seeking a 911 Emergency Communications Manager to direct and manage the day-to-day operations of the 911 center. Hennepin County Sheriff’s Emergency Communications division provides 911 service and dispatching police and fire to 39 of the 45 cities within Hennepin County. As a 911 Emergency Communications Manager, you will ensure consistent and timely dispatch of all disciplines of emergency assistance, prepare divisional budgets, and advance the needs and goals of the Hennepin County Sheriff's Office, its partners, and the residents that we serve.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page.
Location and hours:
This position is located at the Hennepin County Emergency Communications Center at 1245 Shenandoah Lane North, Plymouth, MN 55447. There is no public transportation to this site. The work schedule is primarily Monday through Friday from 8 a.m. to 4:30 p.m. but will require the ability to work shifts or partial shifts outside of normal business hours. Anyone indicating limited availability will not be considered.
· Promote a diverse, culturally competent, and respectful workplace.
· Develop and administer operational policies and procedures; allocate staffing resources to meet daily, weekly, and seasonal workload fluctuations; and maintain continuity of operations plan updates.
· Monitor and manage the team of the telecommunicator supervisors who are responsible for the day-to-day operations of our facility up to 70 employees who answer and dispatch 9-1-1 and non-emergency calls and manage the internal investigations and responses to customer inquiries and concerns from 911 callers and public safety personnel.
· Represent the Hennepin County Sheriff's Office and Communications Division in labor negotiations and labor management interactions.
· Assist in divisional budgets, manage capital improvement projects, and reallocate or reassign personnel to meet Department objectives.
· Coordinate and maintain emergency preparedness plans; respond to media inquiries in cooperation with the Hennepin County Sheriff's Office's Public Information Officer (PIO) and prepare public statements and/or provide interviews relating to emergency communications.
· Coordinate divisional training programs including initial training and continuing education.
· Serve as a liaison and primary point of contact with command level operations staff from agencies served by the Emergency Communication Center, Metro Emergency Services Board (MESB), and Hennepin County Facility Services.
· Participate in the development of organizational strategy including training and planning for development needs, managing training delivery, and measurement and follow up as necessary.
· Respond to the Public Safety Answering Point (PSAP) for major emergencies and is available on-call after hours. Create and maintain policy and procedures for staff and supervisor.
· Work with the Emergency Communications and Sheriff’s Office leadership on strategic planning and participate in organizational and policy decisions as a member of the management team.
Need to have:
· One of the following:
o Bachelor's degree or higher in business administration or other field appropriate to the position and five years or more of experience related to the position.
o Nine years or more of general administrative work related to the management of departmental/organizational operations or in a specialty area appropriate to the position.
Nice to have:
o As a lead worker or supervisor.
o Implementing and managing data governance initiatives.
o Using and operating complex communications center equipment including but not limited to: Computer Aided Dispatch (CAD), multi-line phone, 800 MHz radio, and other NG911 tools.
o Coordinating trainings.
o With policy development.
o Managing staff, projects and processes and ability to produce results with direct reporting relationships and collaboration across functional lines.
o With police, fire, and emergency medical services (EMS) practices and dispatching procedures in a computer assisted dispatch environment.
o Planning, coordination, organization, and problem-solving skills with ability to collaborate at all levels and think both strategically and tactically.
· Knowledge of:
o Data privacy principles and practices.
o Applicable labor, criminal, and civil laws and ordinances.
o The geography and physical structure of Hennepin County.