The Long-Term Services and Supports (LTSS) service area of the Health and Human Services (HHS) Department, has an opening for a Case Management Assistant (CMA) position. The CMA position will work with a team that administers Medicaid waiver and state programs in addition to serving seniors, serve people with brain injury, mental health needs, complex medical needs, physical, developmental, and intellectual disabilities. We are committed to reducing disparities regarding health, wellness, race, age, gender, ability and providing equitable access and utilization of services. We are active in co-creating solutions with those impacted to support communities where everyone experiences optimal health and wellness. Diverse voices are critical to this mission. We encourage you to join us in this work!
Location and hours:
This position is primarily remote, but workers may be required to come on-site an average of 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours are 8 a.m. - 4:30 p.m., Monday – Friday with some flexibility after initial onboarding and training, and occasional evening hours may be required. Based on business needs of this position, hires must live in or relocate to Minnesota.
In this position, you will:
Work with and maintain an understanding of case management processes used in the operated case management (OCM) and contracted case management coordination (CCMC) team areas.
Contact providers to gather information, make referrals, and assist individuals in obtaining social services.
Navigate county and state database systems, manage data in Excel and other Microsoft applications, obtain DHS licensing information and other reporting and managing systems and assist case managers and/or supervisors in keeping system information up to date.
Assist case managers and supervisors with audit follow up tasks and with obtaining necessary paperwork for waiver programs including signature pages, ICD-10 codes, etc.
Support caseload transfers and act as a back-up for the transfer team.
Assist in monitoring medical assistance for individuals served.
Use continuous process improvement approach and work collaboratively with others.
Participate in team's effort to ensure processes/protocols are followed to ensure program compliance and progress toward meeting any targeted outcomes.
Meet with clients as necessary to obtain necessary paperwork for participant programs, arrange transportation and/or transport participants to appointments as necessary.
Need to have:
One of the following:
Two years or more of responsible, paid social service experience providing direct client service.
A two-year human services certificate.
Two years or more of college coursework in the behavioral sciences.
A valid driver's license and/or reliable transportation and the willingness and ability to work at all Human Services Center locations within Hennepin County is required as meetings may be held at locations that are not served by public transportation.
Nice to have:
Using SSIS (Social Service Information System), Electronic Case Files (ECF), and the Medicaid Management Information System (MMIS).
Using a computer to input, retrieve, and modify information, and performing data entry from paper/electronic documents and forms into a computer system.
Working with Microsoft Office Suite (Excel, Outlook, Teams & Word).
Knowledge of community resources and social services available to clients.
Understanding of the LTSS area, waiver programs, or disability experience.
Effective interpersonal and writing skills.
Work effectively and communicate with individuals from a variety of cultural and lifestyle backgrounds in a respectful and non-judgmental manner.
Establish and maintain professional working relationships with clients, staff, and the public.
Work both independently and collaboratively as an effective team member.
Candidates with fluency in another language in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.