Resident and Real Estate Services (RRES) and Human Services (HS) are seeking a Department Navigator to join their team. The RRES/HS Navigator responds to referrals from internal and external business partners. The referrals are Hennepin County residents who may be losing their home due to tax-delinquency and/or tax-forfeiture. The Navigator provides resources to these residents regarding their delinquent property taxes to help residents stay in their homes and assists with navigating human services or public assistance that they may qualify for and completes the Broader Needs Assessment with the resident to ensure they are helped in a holistic manner. The Navigator will meet with residents virtually and/or in-person (in residents’ homes, county offices, or community locations). Navigators may be asked to conduct presentations regarding the RRES/HS Navigator Program to partner organizations and agencies to continue community engagement.
Location and hours:
This position is hybrid and will be performed both on-site at 2215 East Lake Street Minneapolis, MN 55407 and remote as job duties require. Travel to community service providers and home visits within Hennepin County and Hennepin County Service Centers will be required. This position will work Monday-Friday from 8 a.m. to 4:30 p.m., evenings and weekends may be required.
In this position, you will:
Provide resources to residents who may be displaced due to tax forfeiture.
Maintain documentation on referrals and resources provided.
Provide reports on referral documentation.
Provide resource information to residents who are delinquent with a second CJ and pending forfeiture.
Identify tax-forfeited and tax-delinquent residents that are receiving Human Services and Public Health services.
Visit individuals and families in their homes when necessary to explain supportive services and resources available.
Maintain accurate records of client interactions and profiles.
Need to have:
One of the following:
Two years or more of responsible, paid social service experience providing direct client service.
A two-year human services certificate.
Two years or more of college coursework in the behavioral sciences.
A valid driver's license, access to reliable transportation, and the ability to obtain a Hennepin County driver’s permit for travel to community service providers and home visits throughout Hennepin County.
Nice to have:
Working with public assistance programs.
Working with residents enrolled in financial assistance and other assistance programs.
Working with Microsoft Office Suite (Excel, Outlook, Teams & Word).
Knowledge of community resources and social services available to residents.
Effective interpersonal and writing skills.
Work effectively and communicate with individuals from a variety of cultural and lifestyle backgrounds in a respectful and non-judgmental manner.
Establish and maintain professional working relationships with residents, staff, and the public.
Work both independently and collaboratively as an effective member of a cross departmental team.