Are you a teen between the ages of 16-19 who enjoys organizing things and helping others? If yes, consider working with us at Hennepin County Library (HCL) as a Teen Specialist! We are looking to fill multiple Teen Specialist openings across the county. Specialists are most often the first point of contact in providing a welcoming environment to all library users. They assist patrons with the use of library equipment, help patrons who are applying for and receiving library cards, and handle all borrowed and returned materials. These positions require physical activity throughout the entire shift, customer service, and attention to detail.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral programLocation and hours: These positions are onsite. Currently positions are available at the following libraries: Augsburg Park, Brookdale, Brooklyn Park, East Lake, Eden Prairie, Linden Hills, Nokomis, Northeast, North Regional, Ridgedale, St. Louis Park, Washburn, Westonka, and Webber Park. The work schedule is 10 hours per week, primarily weekday evenings and weekends. About the position type: These are limited duration, temporary positions without benefits lasting for up to two years. Specific activities will vary by location.
These positions are internally classified as an Intern I. Click here to view the job classification specification.
In these positions, you will:
· Assist patrons with checking out and returning materials, accept payments for fines/fees, issue new library cards, and resolve patron concerns regarding service and policies.
· Assist patrons with the use of library technology and resources, including library computers, printers, scanners, photocopiers, downloadable materials, and audiovisual equipment.
· Shelve books, DVDs, CDs, magazines, and other materials in their proper location.
· Unpack, sort, and organize library materials from daily deliveries and returns; in some buildings, this requires the use of an automated materials handling machine to move materials with conveyors and other electronic parts.
Need to be:
· A teen between the ages of 16-19 (must be age 16 by spring 2023).
· Currently enrolled in high school for spring of 2023.
· Able to work a flexible schedule including evenings and weekends.
· Ability to provide exceptional customer service in a fast-paced environment with diverse patrons.
· Ability to:
o Bend to the floor, twist, and reach above one's head to put books on shelves.
o Lift, pack, unpack, and move boxes of library materials, and push book carts requiring up to 20 pounds of push force to move with or without a reasonable accommodation.
Nice to have:
· Ability to work cooperatively in a team environment.
· Curiosity and desire to learn about libraries and its patrons.
· Experience interacting in person, over the telephone and online with individuals from diverse backgrounds, including people with limited English skills.
· Ability to use and provide routine troubleshooting for mobile devices, computers, and computer software including Microsoft Office and internet browsers.
· Fluency in one or more languages.
Candidates with fluency in another language in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties. About the department: Hennepin County Library works to nourish minds, transform lives and build community together. We are about much more than books. In addition to a collection of almost 5 million books, CDs and DVDs, the library system maintains a treasure trove of documents and online resources, and offers programming to aid and enrich Hennepin County employees and patrons.About Hennepin County: Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile. Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community. Your future. Made here. This posting may be used to fill current and future vacancies. Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a background check.If you have any questions, please contact: Megan Baer Megan.Bear@hennepin.us