DescriptionNorthPoint Health & Wellness Center, a state-of-the-art multicultural, community-based medical and dental clinic is seeking someone who is fluent in both English and Spanish, enjoys working with the public, has strong communication skills, and a desire to help others while serving the community to join their Central Registration team as a Medical Registration Specialist. Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page.Location and hours:This position will be on-site at the NorthPoint Health & Wellness Center at 2220 Plymouth Avenue North Minneapolis, MN 55411. Work hours will vary and are Monday through Friday, between 8 a.m. and 5 p.m. Some Saturday shifts will be required from 8 a.m. - 12 p.m. on a rotating basis. Once clinic hours are extended there will be some evening shifts through 7 p.m.About the position type: This is a full-time, benefit earning position.This position is internally classified as an Office Specialist III.Click here to view the job classification specification. In this position, you will:
Acknowledge and greet patients on arrival, check in patients for appointments and notify providers via the scheduling system, monitor patients in waiting area/line to facilitate efficient patient flow, and provide HIPAA and Data Privacy information to patients and document in Epic.
Schedule patients’ medical, dental, behavioral health and optometry appointments by telephone and in person within Epic, Cadence, Prelude, and Dentrix scheduling systems.
Interview patients to obtain demographic information, verify and update as needed, create new patient accounts and create accurate guarantor and insurance accounts.
Collect payments for co-pays/nominal fee and scan medical insurance cards.
Verify insurance coverage for each appointment; solicit financial information and determine eligibility for NorthPoint sliding scale fee, as necessary.
Provide and/or arrange interpreter services for patients when scheduling appointments and schedule transportation services for patients with scheduled appointments when applicable.
Call and schedule/reschedule patient appointments, and referrals as needed from scheduling queues and check Epic in-baskets and Microsoft Team chats for appointment requests from medical providers.
End of day duties, and other duties as assigned.
Need to have:
One of the following:
Two years or more of office clerical experience.
Two years or more of related post-high school education.
Ability to communicate fluently in Spanish, in addition to English, both verbally and in writing.
Nice to have:
Using Epic, Dentrix, or other electronic health record (EHR) systems.
Performing front desk duties and handling confidential information.
Working in a medical/dental office setting.
Working with Microsoft Office suite (Excel, Outlook, Teams & Word).
Knowledge of HIPAA security and privacy regulations.
Effectively communicate face to face and via telephone with people who have limited English skills and/or non-English speaking customers.
Work effectively and communicate with individuals from a variety of cultural and lifestyle backgrounds in a respectful and non-judgmental manner.
Handle multiple complex and simultaneous tasks by setting priorities to meet deadlines.
Provide excellent customer service skills with the ability to conduct oneself professionally and handle sensitive/difficult issues in a tactful manner.
Interpret computerized reports, tables, and charts; process and integrate a variety of complex information from multiple sources.
Code and classify information according to specific general guidelines and principles.
Candidates with fluency in Spanish in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.About the department:NorthPoint Health & Wellness Center sets a standard of excellence in providing culturally responsive, integrated, holistic primary health and social services that strengthens our community and the lives of the people we serve. We are leaders and partners in a shared vision of a healthy, environmentally safe, and economically stable, self-reliant community. About Hennepin County:Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (select guest).Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.Your future. Made here.This posting may be used to fill current and future vacancies.This position may have access to systems or other documentation that may contain HIPAA data.Invitations to interview will be based upon an assessment of education and experience.Final candidates may be required to complete a background check.